Ofgem Archives - End Fuel Poverty Coalition

Energy bills likely to fall by over £100 from 1 April

Cornwall Insight’s latest price cap prediction would suggest average energy bills will fall by £117 from 1 April to £1,641.

This represents an increase from their previous prediction (£1,620), caused by the spike in gas prices earlier this year. If Ofgem confirms this prediction, it will still leave average energy bills £599 above pre crisis levels and £73 above the level at 1 July 2024.

A spokesperson for the End Fuel Poverty Coalition, commented:

“The April price cap will see one of the biggest changes in the make-up of energy bills in recent years.

“Budget decisions to remove costs from bills and Government moves to alter how the Warm Home Discount is paid for, will mean changes across standing charges and unit costs. Even those on fixed tariffs will need to look carefully to check that energy firms pass on the changes and potential savings to these customers.

“Meanwhile, volatile gas prices earlier this year also make the wholesale element subject to uncertainty and may create an upward pressure on bills for those on the standard variable tariff.

“Households will need to keep a close eye on Ofgem’s announcement next week and pay careful attention to the changes in unit costs and standing charges, rather than focus on the headline ‘average energy bill’ figure.”

Uplift Deputy Director Robert Palmer said:

“Predictions that energy bills will fall in April suggest that the UK is starting to turn a corner on energy bills.

“Last year we generated record-breaking amounts of renewable energy, with wind power replacing gas and reducing the wholesale cost of electricity by a third. This was partly possible because of the government’s clean power plan.

“The only real, long-term route to lowering bills is to get off volatile gas, whether that’s supplied by Putin, Trump’s America or profit-hungry oil and gas companies.

“It’s not just our bills that will benefit from more renewables, it’s our planet. Already we’re seeing the impacts of climate change caused by our oil and gas dependency and the costs it imposes on everyone, whether that’s flooded homes and businesses or rising food prices.”

Three years on – the forced prepayment meters scandal remains unresolved

More than three years after the forced prepayment meter scandal first broke, households are still facing forced entry into their homes under a court system now itself under formal investigation.

The 1st February 2026 marked the third anniversary of the Times‘ undercover investigation into British Gas. The Ofgem investigation into the firm is still ongoing with the regulator unable to confirm when it will be completed.

Campaigners continue to call for a full ban on forced PPMs until the justice process is proven to be transparent, lawful and safe.

What are “forced prepayment meters” (PPMs)?

Forced prepayment meters are installed when an energy supplier uses a court warrant or remote smart-meter switching to move a household onto pay-as-you-go energy without their consent, usually because of debt. When credit runs out, energy supply stops, leading to “self-disconnection”.

Key ongoing concerns

Lack of transparency: warrants approved in private, limited records, no public scrutiny.
Bulk processing: large batches approved together, sometimes after only a small “sample” was reviewed.
Procedural failings: reports of errors being found in some applications but the rest being approved regardless.
Risk to vulnerable households: including disabled people, those on the Priority Services Register and people living in cold, damp homes.
Regulatory delay: Ofgem’s British Gas investigation remains unresolved almost three years on.
Ongoing harm: energy debt remains at record levels, with PPM households at highest risk of self-disconnection.

Timeline

Before 2022

Forced PPM installations and warrant use were routine but largely hidden from public view.

2022

Media investigations reveal the scale of forced PPM installations and mass court warrants (4th December, the i). Evidence emerges of magistrates’ courts approving bulk applications with minimal scrutiny. Public and political concern grows over forced entry into homes of vulnerable customers.

Early 2023

The scandal escalates after reporting (1st February, the Times) exposes the practices of major suppliers, including British Gas.

Energy firms agree to a voluntary pause on forced PPM installations which campaigners say doesn’t go far enough.

Ofgem launches compliance reviews and enforcement investigations.

Mid–late 2023

As the public calls for a ban on forced PPMs and fresh concerns about energy firm behaviour toward vulnerable households are raised in the media, new “safeguards” and court processes are developed.

Ministers are accused of a dereliction of duty as a public consultation on the issue by Ofgem is overwhelmed with responses.

While formalised Ofgem rules replaced the voluntary commitment from 8 November, campaigners warn that a “cloak of secrecy” remains around warrant hearings and that the system risks repeating past failures.

2024

Some suppliers are allowed to resume forced installations under revised rules.

Ofgem announces redress and compensation schemes, but major enforcement cases continue.

2025

Energy debt reaches new highs.

Ofgem’s investigation into British Gas remains unresolved, now approaching three years.

Fresh reporting by journalists reveal that large batches of warrants are being approved. In some cases hundreds of warrants were authorised after only a small “sample” was reviewed and even when errors were identified in some applications, the rest were approved in bulk.

Following these revelations, the Chief Magistrate launches a formal review of the warrant process in England and new calls for a legislative ban on the process are made to Ministers.

Anne McLaughlin, the former SNP MP for Glasgow North East, led much of the Parliamentary pressure on the issue. She called the ongoing scandal “utterly ridiculous” and said:

“The fact that forced installations are still happening while both the courts process and Ofgem’s original investigation remain unresolved shows how little confidence there can be in the current system.

“The regulator has been painfully slow in investigating one of the worst culprits and as time drags on, memories fade and the people affected by the scandal are still to see justice done.”

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“It is beyond belief that more than three years after the forced prepayment meter scandal first broke, families are still facing forced entry into their homes under a court process that is now itself under formal investigation.

“No one should be pushed onto a prepayment meter, or threatened with a warrant, simply because they are struggling to pay their energy bills.

“Until the Chief Magistrate’s review is complete and the system is proven to be transparent, lawful and safe, all forced prepayment meter installations must stop.”

Frazer Scott, CEO, Energy Action Scotland, said:

“It is unbelievable and inconsistent with high standards of consumer protection that it has now taken 3 years to investigate the behaviour of British Gas.

“In cases of suspected wrongdoing it should act swiftly to ensure that people are not put at risk. Many vulnerable people remain at risk of a forced installation until all outstanding investigations are concluded.

“9 energy suppliers have resumed forced prepayment meter installations. Others may yet restart. It is a worrying time for those in debt to their energy supplier, debt that stands at over £4.5bn.

“Consumer protection should be at the beating heart of the energy regulator, it needs to do more.”

Jonathan Bean, Spokesperson from Fuel Poverty Action, added:

“Forced prepayment meters are inhumane and dangerous. Disconnecting people from essential heating and power when they are short of cash is the exact opposite of energy security. Ofgem continues to fail in its statutory duty to protect us.”

ENDS

More background information available here: https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

https://www.endfuelpoverty.org.uk/tag/ban-forced-ppms/

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-suppliers-can-install-prepayment-meters-without-household-permission

Heat network customers to see increase in protections

More than 500,000 heat network customers will receive greater consumer protections across England, Scotland and Wales.

Ofgem will now have powers to act if a heat network operator puts up prices unfairly, and if an operator delivers a poor level of service, with compensation awarded to customers who suffer a service outage through the Energy Ombudsman.

Homes and businesses on heat networks will receive clearer, itemised billing – with previous cases of customers being issued with an unexplained monthly charge – and there will be greater support for vulnerable customers.

Some heat network customers saw energy prices rises of up to 450% during the energy bills crisis.

A spokesperson for the End Fuel Poverty Coalition, commented:
“Bringing heat networks under Ofgem regulation is an important and long-overdue step. These networks should be able to deliver low cost energy for some of the poorest households in the country, but for years, heat network customers have effectively been second-class energy consumers, facing huge price hikes, poor service and little meaningful protection.

“Today’s change should finally give heat network customers basic rights around fair pricing, clear billing and redress when things go wrong. But regulation alone won’t fix everything. Ofgem and Ministers must now make sure these powers are used robustly, vulnerable households are properly protected, and that heat networks genuinely deliver what they promise: affordable, reliable heat that helps tackle fuel poverty, not deepen it.”

Ministers urged to halt forced prepayment meters amid secret court hearings concerns

Campaigners have written to the Government and Ofgem demanding an immediate new pause on forced prepayment meter installations, after fresh revelations that magistrates’ courts are continuing to approve bulk warrants through secret hearings.

In a letter sent to the Minister for Energy Consumers, the Minister for Courts and Ofgem’s Chief Executive, the End Fuel Poverty Coalition warns that households are still being subjected to forced entry and involuntary meter installations despite the scandal that first emerged more than three years ago.

The intervention follows recent reporting by journalist Tristan Kirk revealing that magistrates are routinely sitting in private and approving large batches of energy company warrant applications without examining individual cases. In some instances, courts reportedly approved hundreds of warrants after reviewing only a small “sample”, even when errors had already been identified.

The letter notes that these concerns have now prompted the Chief Magistrate to launch a formal review of the warrant system. However, the End Fuel Poverty Coalition has suggested that allowing forced installations to continue while the court process itself is under investigation leaves households at ongoing risk.

“These secret court hearings effectively punish households simply because they are struggling to pay their energy bills,” the letter states. “Many of those affected are already living in cold, damp homes and facing record levels of energy debt. Continuing forced action under a system now acknowledged to be under review is indefensible.”

The Coalition is calling for an immediate and comprehensive pause on all forced prepayment meter installations and warrant-based forced entry until:

– The Chief Magistrate’s investigation is completed and published in full

– Transparency is restored to the court process

– Ofgem concludes its long-running investigation into British Gas and affected customers are fully compensated

– Clear, enforceable protections are in place to prevent further harm.

A spokesperson for the End Fuel Poverty Coalition, said:

“It is extraordinary that more than three years after this scandal first broke, families are still being dragged through secret court processes that even now appear to lack basic safeguards.

“We now have confirmation that the Chief Magistrate is reviewing how these warrants are being issued. The only responsible response is to pause forced prepayment meters immediately, until that investigation is complete and the system is shown to be lawful, transparent and safe.

“No household should face forced entry into their home because they are in energy debt, especially when the process authorising that entry is itself under serious question.”

The Coalition also raised renewed concerns about the continuing delay in Ofgem publishing the outcome of its enforcement investigation into British Gas, which was launched following the original forced PPM scandal and has now been running for almost three years.

ENDS

The letter can be read online as a pdf.

More on the history and background of the Forced PPMs scandal: https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

Price cap tweaks fail households as cold snap hits the country

A marginal change to the energy price cap will put more pressure on struggling households this winter, campaigners have warned, with average bills still set to remain almost £700 higher than before the energy crisis.

Even when the changes to bills announced in the recent Budget come into effect in the spring of 2026, average energy bills will remain higher than they were in winter 2020/2021 and above the level of the price cap at the last General Election.

Meanwhile, evidence shows unsafe housing conditions are becoming entrenched. Almost a third (29%) of adults say they are unable to keep their home at the recommended minimum temperature of 18°C. [1]

For 14% of UK adults, the situation is so severe that they consider themselves to live in cold, damp homes, with much higher rates among low-income households, families with children and people with long-term health conditions.

Campaigners warn that these conditions are not just uncomfortable, but dangerous.

Among those living in cold, damp homes, almost one in five (18%) say they have experienced high levels of carbon monoxide in their home in the past 12 months. [2]

Yet even as households face growing risks, regulatory decisions continue to protect industry returns.

In the detailed price cap documents, Ofgem confirmed that the Earnings Before Interest and Tax (EBIT) allowance built into the cap will rise by £1.51 per household from January to March 2026. This represents a 4% increase, potentially handing suppliers millions of pounds of extra profit while the average household energy bill will rise by 0.2 percent. [3]

More broadly, analysis shows that just 27 energy companies from across the industry have made more than £125bn in UK profits since 2020, forming part of more than half a trillion pounds in global profits across the sector during the energy crisis. More than four-fifths of those profits come from companies with extensive involvement in the gas industry.

But reliance on gas is not only driving bills and profits – it is also a shrinking and risky foundation for the UK’s energy system.

Official data shows the UK will no longer be able to meet national heating demand using domestically extracted gas from 2027, underlining the growing disconnect between record profits and a North Sea basin in long-term decline.

A spokesperson for the End Fuel Poverty Coalition, said:

“It really is a case of every little doesn’t help as cold weather grips the country and the price cap nudges upward.

“Households are facing their fifth winter of unaffordable energy bills. For millions of people, this cold isn’t an inconvenience, it’s a real risk to health and safety as they struggle to keep homes warm.

“More households are being pushed into cold, damp homes where cutting back on heating, delaying repairs and blocking ventilation increases the danger of carbon monoxide exposure.

“At the same time, the energy industry has made more than £125bn in UK profits since 2020, including firms operating in a declining North Sea. Ministers must act now by funding the Warm Homes Plan, fixing energy pricing and introducing a fair social tariff so people can stay safe every winter.”

ENDS

[1] Opinium conducted an online survey of 2,000 UK adults between 25th and 27th November 2025. Results have been weighted to be nationally representative.
18 degrees centigrade is the level advised by World Health Organisation experts to reduce the risk of illness. Telfar Barnard L, Howden-Chapman P, Clarke M, Ludolph R. Web Annex B. Report of the systematic review on the effect of indoor cold on health. In: WHO Housing and health guidelines. Geneva: World Health Organization; 2018 (WHO/CED/PHE/18.03). Licence: CC BY-NCSA 3.0 IGO.

[2] Carbon monoxide, which is colourless, odourless and potentially fatal, is produced by faulty or poorly ventilated gas appliances, with risks increasing when heating systems are under-used or poorly maintained due to cost pressures.

[3] See Ofgem summary of price cap changes pdf, p7.

Ofgem responds to energy debt crisis as MPs demand action

Ofgem has today announced plans to “reset and reform” how energy debt is handled, including a new Debt Relief Scheme that aims to write off up to £500m of historic arrears for around 195,000 households.

The regulator says the first phase will focus on people on means-tested benefits with debts built up during the energy crisis, alongside new rules to support customers in difficulty and reforms designed to stop debt building up in future.

Ofgem also plans trials to change how energy accounts are set up when people move home, and will introduce a new “Know Your Rights” guide for consumers. The full consultation will be published in the coming weeks, with the scheme expected to launch in early 2026.

A spokesperson for the End Fuel Poverty Coalition, commented:

“We welcome Ofgem recognising the scale of the energy debt crisis and we are broadly supportive of the Debt Relief Scheme, but announcing plans before the consultation is even published raises questions about whether they’ve been bounced into action by this week’s Energy Select Committee report.

“In this report, MPs got it right: this energy debt crisis needs bolder, faster action and must be funded through excess energy industry profits, not pushed back onto struggling households.

“Bill-payers have already handed over hundreds of millions to cover debt recovery, yet energy debt has spiralled to £4.4bn. The current system has clearly failed, and unless Ofgem is given the powers to protect consumers properly, this crisis will keep repeating every winter.”

Tariffs with lower standing charges set to come to market

Energy suppliers will have to offer at least one “low standing charge” tariff from early next year.

A four-week long Ofgem consultation will open the door to the new arrangements, which the regulator says will give consumers more choice on how they pay standing charges. If approved, the plans will allow households to pay the costs of running the grid as part of their unit rate by lowering the daily fixed (standing charge) amount.

A spokesperson for the End Fuel Poverty Coalition, commented:
“Requiring suppliers to offer a lower standing charge tariff is a small step forward, but it is not a cure for people struggling with high energy bills and fuel poverty.

“Prepayment meter customers in particular face the greatest detriment from high standing charges, which build up as debt even while people are not using any energy at all. To make a difference, these tariffs must be available to everyone and they must be easy to compare with existing deals.

“The energy industry must make sure that households properly understand the deals they are signing up for – and if a lower standing charge option will benefit them or not.

“And this development doesn’t negate the need for long term reform to make the system fairer, provide support for households struggling with high energy costs, improve the energy efficiency of people’s homes and increase our energy security through more homegrown renewable power.”

A spokesperson for Independent Age, said:
“Older people on low incomes have consistently expressed their frustration with standing charges that can be unfair and excessive. Which is why we welcome Ofgem’s proposal for energy providers to deliver low standing charge tariff options from next year. For this policy to be a success, the regulator must ensure that suppliers make these tariffs easily accessible and provide the full picture regarding the benefits and drawbacks of switching to one.

“While welcome, this reform does not address the affordability crisis. The weather is starting to get colder and last winter was especially brutal for older people in financial hardships. We regularly heard from people in later life that were sitting in cold damp homes or visiting public places to stay warm. The UK Government cannot allow this to happen again.

“They were right to expand the eligibility criteria for the Winter Fuel Payment, but now it’s time to start lifting people out of fuel poverty. To do this, the UK Government should introduce a discounted energy social tariff that will finally make standing charges and unit rates more affordable for those in greatest need.”

National Energy Action said:
“Given the public anxiety about standing charges, any progress in this area is positive, but it’s taken a long time to make even this modest step forward and regardless, Standing Charges or unit charges recovered through the overall energy bills, will remain high and even increase.

“Ofgem’s proposals also won’t change the differences consumers pay depending on where they live in GB or how pre-payment households will still be disproportionately impacted by how these fixed or higher unit charges are recovered if they fall into further difficulties paying their energy bills.

“Much of this complexity is being left at the feet of consumers to work through and there is a big worry this could just cause even further disengagement or distrust in what is considered already a baffling market. Given that the main programmes which support energy advice have yet to be extended beyond March next year, the enhanced need for impartial and in-depth advice and support could create huge challenges.”

Jonathan Bean from Fuel Poverty Action, commented:
“Yet again, Ofgem is pretending to help struggling households but is actually protecting energy firms. Instead of tackling the excessive energy industry profits, costs and levies buried in standing charges, it is now trying to hide them in unit costs. People will be left confused instead of protected.”

“This latest Ofgem plan is designed to distract us from high energy prices which are up 70% over five years, despite Government promises to reduce them. People don’t want more confusing options, they just want affordable energy.”

“The government cannot keep hiding behind Ofgem. It must now step in to bring down energy bills before more people get sick and die in cold homes this winter.”

Smart meters must work for all consumers

Ofgem has announced that consumers will see greater levels of compensation in the event of smart meter failures.

A spokesperson for the End Fuel Poverty Coalition, commented:

“We must ensure that electricity pricing is fair and that everyone can access cheaper ‘time of use’ tariffs. Millions of people have been left behind in the smart meter roll out already and it is vital that the energy industry fixes problems with existing meters and compensates customers for failures.

“The main issues with smart meters are when they don’t communicate with the supplier and that is the fault of the Data Communications Company (DCC) and we are concerned that this fault will be exempt from compensation as it could be argued to be outside of the suppliers’ control.

“What’s more, when faults with smart meters are ongoing, it means that even people who want a smart meter may not be able to access from the best tariffs available. This is an issue not one which can’t be dealt with simply by a one off payment.

“And with the North Sea geologically unable to meet our gas heating needs for much longer and the UK set to rely on imports for 94% of its gas by 2050, we must be accelerating efforts to reform electricity pricing, not embedding unfairness. Access to smart tariffs must be universal, and smart meter failures must not become yet another reason why the most vulnerable pay more for energy.”

Smart meter rule changes needed as July price cap change comes in

Britain’s smart meter rollout must provide stronger protections for those left without functioning meters or denied access to cheaper energy tariffs.

In its submission to Ofgem’s consultation on Smart Meter Guaranteed Standards of Performance, the End Fuel Poverty Coalition said the regulator’s proposals “do not go far enough” and risk “letting down the very people most in need of support.”

The warning comes as the 1 July energy price cap change comes into effect and millions of households are expected to start shopping around for better energy deals. Many of the most competitive tariffs are now only available to customers with working smart meters.

Consumers without functioning smart meters, or who have been unable to get one installed, are often excluded from these deals, further widening the gap between those who can and cannot afford to heat their homes.

“This is fast becoming a two-tier energy system,” the report warns.

“Households without smart meters, often through no fault of their own, are now locked out of the most affordable tariffs. This creates a form of discrimination and risks trapping more people in fuel poverty.”

The Coalition’s submission lays out two key categories of compensation. First, it recommends quarterly automatic compensation for ongoing failures such as:

A smart meter not being connected by the Data Communications Company (DCC).
Areas with no DCC coverage despite consumer requests.
Installation failures in buildings with architectural challenges (e.g. stone walls, first-floor flats).
Smart meters that fail to communicate with suppliers or the DCC.
Smart meters that don’t work properly after installation.

Secondly, it calls for one-off automatic payments for each occasion where:

Meter readings are recorded incorrectly during installation.
Installation appointments aren’t provided within a set timeframe.
Engineers miss scheduled appointments.
Installations fail due to supplier-related issues.

The Coalition says that suppliers should be required to pay compensation even when third-party organisations are at fault, and then reclaim the cost from those responsible in a significant departure from the current system.

It warns that current proposals rely on the phrase “within a supplier’s control” before compensation can be paid out which risks creating loopholes that allow firms to dodge accountability.

Separately, the Coalition has raised concerns with regulators about the impact of increasing reliance on time of use tariffs on vulnerable groups who have less ability to shift demand to alternative times of the day.

A spokesperson for the End Fuel Poverty Coalition commented:

“Smart meters can be a force for good, helping households manage their usage, access better tariffs, and reduce costs. But we need to remember those households who are unable to access these tariffs.

“It’s time for energy companies to take full responsibility for the broken smart meter rollout. Consumers have already paid billions for this programme through their bills, yet they are the ones being left without working meters, without access to the best tariffs, and without proper compensation.

“All of these issues are happening at the same time as we see ongoing structural problems in the UK’s energy pricing system continue to drive up the cost of electricity, which remains closely linked to volatile global gas markets under the marginal pricing model.

“The geological reality is that the North Sea basin is dying and there are limited levels of gas for home heating left, the UK is simply running out of gas. No amount of new drilling will stop Britain’s deepening dependency on foreign gas.

“The sooner households are supported to move to alternative heating and cooking systems the better.”

ENDS

The full response to the Ofgem consultation is available to read as a pdf.

Looming crisis for 300,000 households on RTS meters

Ministers and Ofgem have been warned of a “looming crisis” for households on old-style Radio Teleswitch Service (RTS) meters in a letter from the End Fuel Poverty Coalition.

The stark warning comes as the RTS meter replacement programme shows signs of failing meaning urgent action will be needed to prevent vulnerable households potentially being left without heating and hot water.

In a letter addressed to Miatta Fahnbulleh MP, Minister for Energy Consumers, and Ofgem Chief Executive Jonathan Brearley, the Coalition raised serious concerns about the pace and communication of the meter replacement effort, which affects hundreds of thousands of households across the UK.

The RTS system – used by older electricity meters to control heating and hot water – will be switched off later this year. If an RTS meter is not replaced before the service is switched off, households risk losing access to heating and hot water, particularly where electric storage heating is used.

Customers may also lose the ability to access cheaper off-peak tariffs, leading to higher energy bills, and could face inaccurate or inconsistent billing or in some cases, the meters may stop working properly altogether.

Ofgem has been running a public awareness campaign on the issue with Lorraine Kelly explaining how to check for an RTS meter.

But the Coalition says the replacement programme is falling dangerously behind schedule, with energy suppliers unable to meet existing targets and thousands of customers, especially in rural Scotland, still without a plan for replacement.

“Based on our members’ conversations with energy suppliers, we estimate that in Scotland alone, tens of thousands of RTS meters are yet to be addressed, leaving many consumers in limbo,” the letter states.

The letter also challenges the lack of clarity around the regulator’s “no detriment” commitment, which is designed to ensure that people who move from an RTS meter to a new connection do not have to pay more for their energy.

However, there are warnings that without firm guarantees on this commitment, vulnerable consumers could face higher costs or service disruptions.

Further concerns are also raised about contradictory advice being issued by energy firms to consumers and inconsistent billing practices, with reports of customers being charged double standing charges due to legacy meter configurations.

BBC Radio 4’s You and Yours programme on 28 April highlighted the concerns raised in the letter and an Energy UK spokesperson told the programme that at the end of March 2025, 430,000 households remained on an RTS meter and efforts to replace them stood at 1,000 installations a day.

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“Our member organisations across the country will continue to do all they can to support the transition and raise awareness of the switch, but urgent action is now required. There is a very real risk that over 300,000 households will find their RTS meter stops working come 1 July 2025.

“With pressures on the replacement programme growing and with limited engineer availability, especially in rural areas, there’s a real risk of prolonged disruption, particularly for vulnerable households.

“Government, regulators and energy firms need to face up to the looming crisis and ramp up efforts to help people switch. At the same time we now need to ensure contingency measures are in place for those who do not make the deadline and require energy suppliers to ensure fair metering and billing practices.”

The letter was also copied to devolved administrations in Scotland and Wales, including Gillian Martin MSP and Rebecca Evans MS.

Frazer Scott, Chief Executive of Energy Action Scotland, said:

“Time and time again consumers are left in the dark by the Government and an energy industry failing to deliver on its promises to deliver improvements.

“Let’s not forget that many of these firms are making significant profits from customers and yet their customers, including many vulnerable people, may be left without working heating and hot water or facing the prospect of spiralling costs in just a few weeks time.

“The impact of failure in the switchover process on the health and wellbeing of people across Scotland don’t bear thinking about.”

ENDS

The letter can be read in full in this pdf.

Image of an RTS meter by Richard Harvey – Own work, Public Domain, Wikipedia: https://commons.wikimedia.org/w/index.php?curid=3063595