British Gas owner still cashes in as households keep facing high bills

The owner of British Gas / Scottish Gas has reported underlying operating profits of £814 million for last year, down from £1.55 billion in 2024, making £163m from its retail businesses.

But the firm is no longer simply a retail supplier:

  • Import reliance: Analysis shows the UK will soon be unable to meet heating demand from domestically extracted gas by 2027, making imported gas and the companies that control its supply even more critical to national energy security.

  • Gas supply: Through a strategic import arrangement with Equinor, Centrica effectively controls around 10% of the UK’s gas supply, a share that gives it influence over the market just as the country becomes increasingly reliant on gas imports.

  • Import infrastructure: Centrica also has part-ownership of a key gas import terminal, further underpinning its position at the heart of UK gas flows, pricing and security.

  • Wholesale gas and power markets: Centrica is a major player in the market trading and optimisation of energy supply. This means it can profit from the volatility in the energy system. In July 2023, it was reported that market price movement meant that its energy marketing and trading division alone made £1.4 billion in profit during the year.

  • Control of storage: Centrica remains the owner of the Rough gas storage facility, a key piece of infrastructure that helps balance supply in winter and mitigate price volatility, yet storage has sat below optimal levels in recent seasons, exposing households to supply risks and higher costs, as the firm argues it needs state support.

  • Customer concerns: British Gas, owned by Centrica, was at the centre of the forced prepayment meter scandal, where vulnerable households were switched onto pay-as-you-go energy or faced the threat of disconnection. A formal investigation into the firm is still ongoing, almost three years after it was opened.

A spokesperson for the End Fuel Poverty Coalition, commented:

“Centrica’s profits are still mind boggling sums for people living in fuel poverty.

“The firm is much more than a household supplier, with real leverage over the nation’s energy supply and security. Through gas import deals, control of storage, stakes in key facilities and role in energy trading and price setting, Centrica sits at the centre of a market most of us only feel when the bills arrive.

“This influence matters because the country is becoming more reliant on imported gas as North Sea output declines. In that context, huge annual profits are not an accident, they reflect a system where utility companies extract value from relatively high bills while households struggle, especially as millions live in cold, damp homes.

“Ministers must ask whether the energy system really works for people, not for the big energy giants that have generated over £125bn in UK profits since 2020.”

Uplift Deputy Director Robert Palmer said:

“The latest profits add to the over £9 billion that Centrica has made since the start of the energy crisis in 2020, all while millions of people have struggled to afford their gas bills.

“The British Gas owner wants us to stay hooked on expensive gas, even though the UK has burned most of the gas that was in the North Sea. Regardless of any new drilling in the UK, we will be dependent on gas imports for nearly two thirds of our gas needs in just five years time and almost 100 per cent by 2050.

“The way to lower bills long term is to build more homegrown renewable energy and free ourselves from gas, whether that’s supplied by Putin’s Russia, Trump’s America or profit-hungry oil and gas companies.“

Three years on – the forced prepayment meters scandal remains unresolved

More than three years after the forced prepayment meter scandal first broke, households are still facing forced entry into their homes under a court system now itself under formal investigation.

The 1st February 2026 marked the third anniversary of the Times‘ undercover investigation into British Gas. The Ofgem investigation into the firm is still ongoing with the regulator unable to confirm when it will be completed.

Campaigners continue to call for a full ban on forced PPMs until the justice process is proven to be transparent, lawful and safe.

What are “forced prepayment meters” (PPMs)?

Forced prepayment meters are installed when an energy supplier uses a court warrant or remote smart-meter switching to move a household onto pay-as-you-go energy without their consent, usually because of debt. When credit runs out, energy supply stops, leading to “self-disconnection”.

Key ongoing concerns

  • Lack of transparency: warrants approved in private, limited records, no public scrutiny.
  • Bulk processing: large batches approved together, sometimes after only a small “sample” was reviewed.
  • Procedural failings: reports of errors being found in some applications but the rest being approved regardless.
  • Risk to vulnerable households: including disabled people, those on the Priority Services Register and people living in cold, damp homes.
  • Regulatory delay: Ofgem’s British Gas investigation remains unresolved almost three years on.
  • Ongoing harm: energy debt remains at record levels, with PPM households at highest risk of self-disconnection.

Timeline

Before 2022

Forced PPM installations and warrant use were routine but largely hidden from public view.

2022

Media investigations reveal the scale of forced PPM installations and mass court warrants (4th December, the i). Evidence emerges of magistrates’ courts approving bulk applications with minimal scrutiny. Public and political concern grows over forced entry into homes of vulnerable customers.

Early 2023

The scandal escalates after reporting (1st February, the Times) exposes the practices of major suppliers, including British Gas.

Energy firms agree to a voluntary pause on forced PPM installations which campaigners say doesn’t go far enough.

Ofgem launches compliance reviews and enforcement investigations.

Mid–late 2023

As the public calls for a ban on forced PPMs and fresh concerns about energy firm behaviour toward vulnerable households are raised in the media, new “safeguards” and court processes are developed.

Ministers are accused of a dereliction of duty as a public consultation on the issue by Ofgem is overwhelmed with responses.

While formalised Ofgem rules replaced the voluntary commitment from 8 November, campaigners warn that a “cloak of secrecy” remains around warrant hearings and that the system risks repeating past failures.

2024

Some suppliers are allowed to resume forced installations under revised rules.

Ofgem announces redress and compensation schemes, but major enforcement cases continue.

2025

Energy debt reaches new highs.

Ofgem’s investigation into British Gas remains unresolved, now approaching three years.

Fresh reporting by journalists reveal that large batches of warrants are being approved. In some cases hundreds of warrants were authorised after only a small “sample” was reviewed and even when errors were identified in some applications, the rest were approved in bulk.

Following these revelations, the Chief Magistrate launches a formal review of the warrant process in England and new calls for a legislative ban on the process are made to Ministers.

Anne McLaughlin, the former SNP MP for Glasgow North East, led much of the Parliamentary pressure on the issue. She called the ongoing scandal “utterly ridiculous” and said:

“The fact that forced installations are still happening while both the courts process and Ofgem’s original investigation remain unresolved shows how little confidence there can be in the current system.

“The regulator has been painfully slow in investigating one of the worst culprits and as time drags on, memories fade and the people affected by the scandal are still to see justice done.”

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“It is beyond belief that more than three years after the forced prepayment meter scandal first broke, families are still facing forced entry into their homes under a court process that is now itself under formal investigation.

“No one should be pushed onto a prepayment meter, or threatened with a warrant, simply because they are struggling to pay their energy bills. 

“Until the Chief Magistrate’s review is complete and the system is proven to be transparent, lawful and safe, all forced prepayment meter installations must stop.”

Frazer Scott, CEO, Energy Action Scotland, said:

“It is unbelievable and inconsistent with high standards of consumer protection that it has now taken 3 years to investigate the behaviour of British Gas.

“In cases of suspected wrongdoing it should act swiftly to ensure that people are not put at risk. Many vulnerable people remain at risk of a forced installation until all outstanding investigations are concluded.

“9 energy suppliers have resumed forced prepayment meter installations. Others may yet restart. It is a worrying time for those in debt to their energy supplier, debt that stands at over £4.5bn.

“Consumer protection should be at the beating heart of the energy regulator, it needs to do more.”

Jonathan Bean, Spokesperson from Fuel Poverty Action, added:

“Forced prepayment meters are inhumane and dangerous. Disconnecting people from essential heating and power when they are short of cash is the exact opposite of energy security. Ofgem continues to fail in its statutory duty to protect us.”

ENDS 

More background information available here:  https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

https://www.endfuelpoverty.org.uk/tag/ban-forced-ppms/ 

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-suppliers-can-install-prepayment-meters-without-household-permission

British Gas reverse top-up decision after campaign

British Gas has announced that it is reversing its decision to increase the minimum top up for prepayment customers.

British Gas will work with Payzone and Post Office to ensure the minimum top up amount will move back to £1 for customers using any Payzone outlets or Post Offices to add credit to their prepayment meters.

The decision comes following a campaign led by Preet Kaur Gill MP and supported by the End Fuel Poverty Coalition.

Preet Kaur Gill MP commented:

This is a vital win for the thousands of people affected by British Gas’s decision to raise the minimum pre-pay top-up.

Campaigners will now turn their intention to other energy providers who have £5 minimum vend policies in operation. The MP will be writing to any of the other major energy companies who charge the higher top up amount to encourage them to follow British Gas’ lead and reduce their charge to £1.

She will also be looking at the related issue of the reduction of payzone points around the country which obviously has an effect on people’s ability to top-up their meters.

Sarwjit Sambhi, Chief Executive, Centrica Consumer, said:

Our customers are always at the heart of the decisions we make and so we’ve listened closely to feedback after making this change.

The aim of this move was to keep our costs down in order to offer our customers the best value, but I am happy to change this decision whilst we continue to look at ways that we can help our most vulnerable customers.

British Gas has a number of services available for any customers who struggle financially. It has specialist call centre agents to help anyone struggling to advise them on how to access the help they need. It also set up the British Gas Energy Trust as an independent charity that offers advice, assistance and grants to people who are struggling to pay their bills.