Three years on – the forced prepayment meters scandal remains unresolved

More than three years after the forced prepayment meter scandal first broke, households are still facing forced entry into their homes under a court system now itself under formal investigation.

The 1st February 2026 marked the third anniversary of the Times‘ undercover investigation into British Gas. The Ofgem investigation into the firm is still ongoing with the regulator unable to confirm when it will be completed.

Campaigners continue to call for a full ban on forced PPMs until the justice process is proven to be transparent, lawful and safe.

What are “forced prepayment meters” (PPMs)?

Forced prepayment meters are installed when an energy supplier uses a court warrant or remote smart-meter switching to move a household onto pay-as-you-go energy without their consent, usually because of debt. When credit runs out, energy supply stops, leading to “self-disconnection”.

Key ongoing concerns

  • Lack of transparency: warrants approved in private, limited records, no public scrutiny.
  • Bulk processing: large batches approved together, sometimes after only a small “sample” was reviewed.
  • Procedural failings: reports of errors being found in some applications but the rest being approved regardless.
  • Risk to vulnerable households: including disabled people, those on the Priority Services Register and people living in cold, damp homes.
  • Regulatory delay: Ofgem’s British Gas investigation remains unresolved almost three years on.
  • Ongoing harm: energy debt remains at record levels, with PPM households at highest risk of self-disconnection.

Timeline

Before 2022

Forced PPM installations and warrant use were routine but largely hidden from public view.

2022

Media investigations reveal the scale of forced PPM installations and mass court warrants (4th December, the i). Evidence emerges of magistrates’ courts approving bulk applications with minimal scrutiny. Public and political concern grows over forced entry into homes of vulnerable customers.

Early 2023

The scandal escalates after reporting (1st February, the Times) exposes the practices of major suppliers, including British Gas.

Energy firms agree to a voluntary pause on forced PPM installations which campaigners say doesn’t go far enough.

Ofgem launches compliance reviews and enforcement investigations.

Mid–late 2023

As the public calls for a ban on forced PPMs and fresh concerns about energy firm behaviour toward vulnerable households are raised in the media, new “safeguards” and court processes are developed.

Ministers are accused of a dereliction of duty as a public consultation on the issue by Ofgem is overwhelmed with responses.

While formalised Ofgem rules replaced the voluntary commitment from 8 November, campaigners warn that a “cloak of secrecy” remains around warrant hearings and that the system risks repeating past failures.

2024

Some suppliers are allowed to resume forced installations under revised rules.

Ofgem announces redress and compensation schemes, but major enforcement cases continue.

2025

Energy debt reaches new highs.

Ofgem’s investigation into British Gas remains unresolved, now approaching three years.

Fresh reporting by journalists reveal that large batches of warrants are being approved. In some cases hundreds of warrants were authorised after only a small “sample” was reviewed and even when errors were identified in some applications, the rest were approved in bulk.

Following these revelations, the Chief Magistrate launches a formal review of the warrant process in England and new calls for a legislative ban on the process are made to Ministers.

Anne McLaughlin, the former SNP MP for Glasgow North East, led much of the Parliamentary pressure on the issue. She called the ongoing scandal “utterly ridiculous” and said:

“The fact that forced installations are still happening while both the courts process and Ofgem’s original investigation remain unresolved shows how little confidence there can be in the current system.

“The regulator has been painfully slow in investigating one of the worst culprits and as time drags on, memories fade and the people affected by the scandal are still to see justice done.”

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“It is beyond belief that more than three years after the forced prepayment meter scandal first broke, families are still facing forced entry into their homes under a court process that is now itself under formal investigation.

“No one should be pushed onto a prepayment meter, or threatened with a warrant, simply because they are struggling to pay their energy bills. 

“Until the Chief Magistrate’s review is complete and the system is proven to be transparent, lawful and safe, all forced prepayment meter installations must stop.”

Frazer Scott, CEO, Energy Action Scotland, said:

“It is unbelievable and inconsistent with high standards of consumer protection that it has now taken 3 years to investigate the behaviour of British Gas.

“In cases of suspected wrongdoing it should act swiftly to ensure that people are not put at risk. Many vulnerable people remain at risk of a forced installation until all outstanding investigations are concluded.

“9 energy suppliers have resumed forced prepayment meter installations. Others may yet restart. It is a worrying time for those in debt to their energy supplier, debt that stands at over £4.5bn.

“Consumer protection should be at the beating heart of the energy regulator, it needs to do more.”

Jonathan Bean, Spokesperson from Fuel Poverty Action, added:

“Forced prepayment meters are inhumane and dangerous. Disconnecting people from essential heating and power when they are short of cash is the exact opposite of energy security. Ofgem continues to fail in its statutory duty to protect us.”

ENDS 

More background information available here:  https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

https://www.endfuelpoverty.org.uk/tag/ban-forced-ppms/ 

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-suppliers-can-install-prepayment-meters-without-household-permission

Fuel poverty fight enters a new phase as hard work on Warm Homes Plan begins

The Government’s new £15bn Warm Homes Plan has been welcomed as a potential breakthrough in tackling cold, damp housing, cutting energy bills and slashing carbon emissions.

But campaigners have warned that the Plan [pdf] must avoid the failures of previous schemes, remain focused on helping those most in need, and be backed by strong consumer protections and reform of the wider energy system.

The Plan is built around three main pillars:

  1. Targeted support for low-income households: with £5bn in grants to fund insulation, heat pumps, solar panels and batteries.
  2. Universal loan offers: low- and zero-interest finance for any homeowner to access rooftop solar, heat pumps or battery storage.
  3. New protections for renters: including upgraded energy efficiency standards for the private rented sector.

The Plan is necessary to help address the long-term health impacts of living in cold damp homes and the 12.1m households who struggle with energy bills.

Andrew McCracken, Director of External Affairs at Asthma + Lung UK, explains: “Living in a cold, damp or mouldy home puts people at increased risk of developing serious lung conditions and can cause life-threatening asthma attacks and exacerbations of chronic obstructive pulmonary disease (COPD).

“Poor housing is a key determinant of lung health, so with survey data showing that more than one in five people with lung conditions are living in cold or damp housing, it’s little wonder the UK has the highest rate of deaths from lung disease in Europe.”

Simon Francis, Coordinator of the End Fuel Poverty Coalition, added: “The lifeblood of the Plan amounts to a rescue mission for the coldest, dampest homes in Britain – and this must be the priority. Combined with long-overdue improvements to conditions in the private rented sector, it could save lives, cut NHS costs and permanently slash energy bills for those in fuel poverty.”

So while campaigners have praised the cross-government approach to tackling fuel poverty and the Warm Homes Plan’s ambition, many have warned it must be properly implemented and locally led.

Graham Duxbury, Groundwork UK’s Chief Executive, said: “There’s much to commend in the Warm Homes Plan.  We particularly welcome the worst-first approach, the area-based model and the emphasis on local job creation. This is the right long-term strategy but we know it won’t solve the problems of acute fuel poverty and energy debt overnight.  We also know that, without additional support, those living in more vulnerable or challenging circumstances may not benefit.”

Kate Meakin, director of Energise Sussex Coast, warned: “Insulating homes is a permanent solution to end fuel poverty… However, if this Plan is to avoid past failures, there must be a mandatory requirement for real-world performance to be monitored after installations are complete – as well as a Warm Homes Guarantee that ensures that every household that receives support actually sees their bills come down.”

The Warm Homes Guarantee, proposed by the End Fuel Poverty Coalition, is built around quality advice on the right installations to deliver, enhanced consumer protections and a promise that every upgraded home will see bills come down. As Graham Duxbury explains, we “would like to see up-front community engagement to ensure widespread take-up and post-installation support to ensure householders gain the full benefit of any measures installed.”

Jonathan Bean from Fuel Poverty Action also highlighted the “catastrophic failures” in the defective ECO4 and GBIS schemes, urging the Government to support households affected while also boosting skills training.

Joanna Elson, Chief Executive of Independent Age also warned that while the development of the Warm Homes Agency has the potential to significantly improve access information and advice about upgrading homes to bring down energy bills, this should not be overly reliant on digital tools: “It is essential that there are national and local services that are accessible to them, including for the digitally excluded.”

Others welcomed minimum energy efficiency standards for private rentals, but raised red flags over key exemptions. Niamh Evans of the Renters Reform Coalition said:

“The Government’s choice to lower the cap on landlord spending from £15k to £10k means many tenants stuck in some of the worst insulated homes will be left in the cold and their landlords won’t be required to bring up to EPC C. We’re also concerned that the government has still not set out plans to protect renters from rent increases or evictions following upgrades linked to the scheme.”

Members of the Coalition suggest that spend caps for landlords make little sense and should at least take account of inflationary pressure and cost disparity in different locations.

Joanna Elson added: “Older people with a lower income are more likely to live in rented homes of a lower value and at lower standards. These decisions may leave some of those most at risk continuing to pay more to keep their home warm or force them to go without warmth entirely. We are urging the UK Government to ensure that homes that need the most improvement benefit fully from the Minimum Energy Efficiency Standard.”

Meanwhile, experts also highlighted the need for wider reforms to work alongside the Plan and the newly published fuel poverty strategy.

Tessa Khan, executive director of Uplift, said: “A Warm Homes Plan is desperately needed, with world events once again highlighting the UK’s vulnerability from our over-reliance on gas for heating. We can no longer bank on the North Sea because, after 50 years of drilling, the UK has now burned most of its gas.

“Ending this dependency, by ensuring our homes are more energy efficient – particularly for those on lowest incomes – and powered by renewable energy, is both pragmatic and the right thing to do for ensuring we have affordable energy.

Chris Galpin, Senior Policy Advisor at E3G, said: “Stronger building efficiency standards will be life-changing for many renters – slashing their bills by hundreds of pounds a year, as well as keeping their homes drier and healthier. But more still needs to be done to protect households with electric heating, who are twice as likely to face fuel poverty as other households.”

Frazer Scott from Energy Action Scotland added that while the Plan needs to be clearer about what funding is UK and what is devolved, the announcement was also “another lost opportunity to at least signal consideration of a social tariff for energy users.”

Therefore, while the Plan and the fuel poverty strategy bring together many long-standing policy asks, the End Fuel Poverty Coalition is now developing the next steps required to ensure it fulfils its potential, this includes:

  • Full transparency on funding: distinguishing new investment from previously announced budgets and clarity on devolved settlement.
  • Action on electricity pricing, to make electric heating cost-competitive and fair.
  • Robust standards, consumer protections and oversight through a Warm Homes Guarantee to avoid a repeat of past failings.
  • Increase the landlord spending cap to £15k, safeguards to stop landlords fiddling with Energy Performance Certificates, a prevention of rent increases or evictions due to improvements and a robust defence of the proposed policy in light of likely lobbying from landlords’ groups.
  • More interim financial support, such as Cold Weather Payments reform, Warm Home Discount extension and energy debt relief (over an above the latest proposals from Ofgem) while upgrades are rolled out and a long term social tariff is developed.

ENDS

Warm Homes Plan launched to upgrade homes and cut energy bills

The Government’s £15bn Warm Homes Plan promises to tackle fuel poverty, cut bills and reduce emissions through three main pillars:

  • Targeted support for low-income households,
  • A universal loan offer for solar panels, batteries and heat pumps, and
  • New protections for renters living in cold, damp, or mouldy homes.

Campaigners have welcomed the Plan with its potential to improve conditions in the coldest homes, through insulation, heat pumps and solar panels. Although its success in reducing fuel poverty will be judged on real delivery, strong consumer protections and a focus on the people most in need.

A spokesperson for the End Fuel Poverty Coalition commented:

“The lifeblood of the Plan amounts to a rescue mission for the coldest, dampest homes in Britain – and this must be the priority.

“Combined with long-overdue improvements to conditions in the private rented sector, it could save lives, cut NHS costs and permanently slash energy bills for those in fuel poverty.

“Achieving this, while also inspiring a rooftop and heat pump revolution through loans and subsidies, will require a national effort. There will also need to be reforms which go beyond this Plan, such as bringing down the cost of electricity and providing financial support with energy costs while households wait for improvements to be installed.

“Above all, any use of public funds must come with a Warm Homes Guarantee, built around quality advice on the right installations to deliver, enhanced consumer protections and a promise that every upgraded home will see bills come down.

”If delivery matches ambition then this could be the biggest breakthrough in tackling cold damp homes in a generation, but now the hard work begins.”

Adam Scorer, Chief Executive at National Energy Action, added:

“People struggling in fuel poverty desperately need the Warm Homes Plan. Cheaper energy costs, efficient heating systems and homes that keep the warmth in, are all essential for the plan to succeed. There is a lot of work to be done, but today’s publication and commitment to lift a million households out of fuel poverty is a welcome, landmark occasion.”

Tessa Khan, executive director of Uplift, said

“A Warm Homes Plan is desperately needed, with world events once again highlighting the UK’s vulnerability from our over-reliance on gas for heating.

“Ending this dependency, by ensuring our homes are more energy efficient – particularly for those on lowest incomes – and powered by renewable energy, is both pragmatic and the right thing to do for ensuring we have affordable energy.

“We can no longer bank on the North Sea because, after 50 years of drilling, the UK has now burned most of its gas. Regardless of any new drilling, the UK will be dependent on gas imports for nearly two thirds of its gas in just five years time and almost 100 per cent by 2050, unless we shift away from gas.

“An ambitious warm homes plan, properly implemented, will reduce our exposure to price shocks and mean we are not at the mercy of bad actors like Putin or the whims of Trump.”

Nick Davies, Head of Climate Policy at Green Alliance, said:

“Everyone has a chance to lower their energy bills with clean technologies under the government’s new Warm Homes Plan. That’s critical because rollercoaster global gas prices have fuelled a cost of living crisis which means energy bills remain far too high.

“Supporting more households to afford the upfront costs of installing solar panels or switching to ultra-efficient electric heat pumps will help to cut bills, reduce our reliance on imported gas and keep the climate safe for our children.”

Ministers urged to halt forced prepayment meters amid secret court hearings concerns

Campaigners have written to the Government and Ofgem demanding an immediate new pause on forced prepayment meter installations, after fresh revelations that magistrates’ courts are continuing to approve bulk warrants through secret hearings.

In a letter sent to the Minister for Energy Consumers, the Minister for Courts and Ofgem’s Chief Executive, the End Fuel Poverty Coalition warns that households are still being subjected to forced entry and involuntary meter installations despite the scandal that first emerged more than three years ago.

The intervention follows recent reporting by journalist Tristan Kirk revealing that magistrates are routinely sitting in private and approving large batches of energy company warrant applications without examining individual cases. In some instances, courts reportedly approved hundreds of warrants after reviewing only a small “sample”, even when errors had already been identified.

The letter notes that these concerns have now prompted the Chief Magistrate to launch a formal review of the warrant system. However, the End Fuel Poverty Coalition has suggested that allowing forced installations to continue while the court process itself is under investigation leaves households at ongoing risk.

“These secret court hearings effectively punish households simply because they are struggling to pay their energy bills,” the letter states. “Many of those affected are already living in cold, damp homes and facing record levels of energy debt. Continuing forced action under a system now acknowledged to be under review is indefensible.”

The Coalition is calling for an immediate and comprehensive pause on all forced prepayment meter installations and warrant-based forced entry until:

– The Chief Magistrate’s investigation is completed and published in full

– Transparency is restored to the court process

– Ofgem concludes its long-running investigation into British Gas and affected customers are fully compensated

– Clear, enforceable protections are in place to prevent further harm.

A spokesperson for the End Fuel Poverty Coalition, said:

“It is extraordinary that more than three years after this scandal first broke, families are still being dragged through secret court processes that even now appear to lack basic safeguards.

“We now have confirmation that the Chief Magistrate is reviewing how these warrants are being issued. The only responsible response is to pause forced prepayment meters immediately, until that investigation is complete and the system is shown to be lawful, transparent and safe.

“No household should face forced entry into their home because they are in energy debt, especially when the process authorising that entry is itself under serious question.”

The Coalition also raised renewed concerns about the continuing delay in Ofgem publishing the outcome of its enforcement investigation into British Gas, which was launched following the original forced PPM scandal and has now been running for almost three years.

ENDS

The letter can be read online as a pdf.

More on the history and background of the Forced PPMs scandal: https://www.endfuelpoverty.org.uk/about-fuel-poverty/forced-pre-payment-meter-transfer/

Price cap tweaks fail households as cold snap hits the country

A marginal change to the energy price cap will put more pressure on struggling households this winter, campaigners have warned, with average bills still set to remain almost £700 higher than before the energy crisis.

Even when the changes to bills announced in the recent Budget come into effect in the spring of 2026, average energy bills will remain higher than they were in winter 2020/2021 and above the level of the price cap at the last General Election.

Meanwhile, evidence shows unsafe housing conditions are becoming entrenched. Almost a third (29%) of adults say they are unable to keep their home at the recommended minimum temperature of 18°C. [1]

For 14% of UK adults, the situation is so severe that they consider themselves to live in cold, damp homes, with much higher rates among low-income households, families with children and people with long-term health conditions.

Campaigners warn that these conditions are not just uncomfortable, but dangerous.

Among those living in cold, damp homes, almost one in five (18%) say they have experienced high levels of carbon monoxide in their home in the past 12 months. [2]

Yet even as households face growing risks, regulatory decisions continue to protect industry returns.

In the detailed price cap documents, Ofgem confirmed that the Earnings Before Interest and Tax (EBIT) allowance built into the cap will rise by £1.51 per household from January to March 2026. This represents a 4% increase, potentially handing suppliers millions of pounds of extra profit while the average household energy bill will rise by 0.2 percent. [3]

More broadly, analysis shows that just 27 energy companies from across the industry have made more than £125bn in UK profits since 2020, forming part of more than half a trillion pounds in global profits across the sector during the energy crisis. More than four-fifths of those profits come from companies with extensive involvement in the gas industry.

But reliance on gas is not only driving bills and profits – it is also a shrinking and risky foundation for the UK’s energy system.

Official data shows the UK will no longer be able to meet national heating demand using domestically extracted gas from 2027, underlining the growing disconnect between record profits and a North Sea basin in long-term decline.

A spokesperson for the End Fuel Poverty Coalition, said:

“It really is a case of every little doesn’t help as cold weather grips the country and the price cap nudges upward.

“Households are facing their fifth winter of unaffordable energy bills. For millions of people, this cold isn’t an inconvenience, it’s a real risk to health and safety as they struggle to keep homes warm.

“More households are being pushed into cold, damp homes where cutting back on heating, delaying repairs and blocking ventilation increases the danger of carbon monoxide exposure.

“At the same time, the energy industry has made more than £125bn in UK profits since 2020, including firms operating in a declining North Sea. Ministers must act now by funding the Warm Homes Plan, fixing energy pricing and introducing a fair social tariff so people can stay safe every winter.”

ENDS 

[1] Opinium conducted an online survey of 2,000 UK adults between 25th and 27th November 2025. Results have been weighted to be nationally representative.
18 degrees centigrade is the level advised by World Health Organisation experts to reduce the risk of illness. Telfar Barnard L, Howden-Chapman P, Clarke M, Ludolph R. Web Annex B. Report of the systematic review on the effect of indoor cold on health. In: WHO Housing and health guidelines. Geneva: World Health Organization; 2018 (WHO/CED/PHE/18.03). Licence: CC BY-NCSA 3.0 IGO.

[2] Carbon monoxide, which is colourless, odourless and potentially fatal, is produced by faulty or poorly ventilated gas appliances, with risks increasing when heating systems are under-used or poorly maintained due to cost pressures. 

[3] See Ofgem summary of price cap changes pdf, p7.

Carbon monoxide problems more common in fuel poor homes

Households living in cold and damp homes are far more likely to report experiencing dangerous levels of carbon monoxide, according to new research, raising fresh warnings about the hidden safety risks facing people in fuel poverty.

Figures from the End Fuel Poverty Coalition show that 18% of people who say they live in a cold, damp home have had issues with high levels of carbon monoxide in the past 12 months, compared with just 7% of UK adults overall.

Carbon monoxide, which is colourless, odourless and potentially fatal, is produced by faulty or poorly ventilated gas appliances. Campaigners say people struggling to heat their homes are more likely to be exposed to risk, as unaffordable repair costs, ageing boilers and attempts to retain heat by blocking ventilation combine to create dangerous conditions indoors.

The research also shows that certain groups were significantly more likely to report carbon monoxide problems, particularly those facing additional housing and financial pressures. Reports were especially prevalent among 18 to 34-year-olds (16%) and households with children under 18 (11%).

Safety concerns are further compounded by a lack of basic protection, with almost one in three members of the general public (31%) saying they do not have a working carbon monoxide detector in their home.

A spokesperson for the End Fuel Poverty Coalition, said the findings showed how unsafe housing conditions and poverty are putting lives at risk:

“The fact that people living in cold and damp homes are significantly more likely to experience carbon monoxide problems exposes a deadly intersection between poverty, poor housing and our continued reliance on gas. People in fuel poverty are more likely to be trapped in older, badly maintained or poorly ventilated properties, dramatically increasing the risk of carbon monoxide exposure.

“In rented accommodation tenants may feel unable to report safety concerns for fear of eviction or rent rises. That creates a toxic situation where serious hazards go unreported, life-threatening faults remain unfixed and vulnerable households are left exposed to an invisible killer.

“Ending fuel poverty is not just about lowering bills. It means tackling unsafe housing, strengthening tenants’ rights and moving away from fossil fuel systems that put people’s health at risk every winter.”

Campaigners say the findings strengthen the case for targeted investment in warm, well-ventilated homes and affordable clean heating systems, warning that without action, fuel poverty will continue to expose millions to avoidable health dangers behind closed doors.

Jade Monroe, Senior Project Manager at Students Organising for Sustainability, commented:

“Research shows that 59% of students’ say they feel uncomfortably cold and 54% say they have damp or mould in their rented student accommodation. We know that living in these conditions already puts undue pressure on students’ health and wellbeing and so it is worrying to hear that there is the additional risk of carbon monoxide exposure. We want to see fuel poverty reduced and vulnerable tenants protected, and that means making significant investment to improve accommodation in the private rented sector.”

All households should follow basic Government advice to ensure they remain safe from carbon monoxide. If carbon monoxide build up is suspected, follow advice from Energy UK and contact the Gas Emergency Service (24 hours) on 0800 111 999.

The public should remain vigilant for signs of carbon monoxide poisoning, such as:

  • headache / dizziness
  • feeling or being sick
  • feeling weak
  • confusion
  • chest and muscle pain
  • shortness of breath

If carbon monoxide poisoning is suspected follow NHS advice and contact 111 or 999.

ENDS

Opinium conducted an online survey of 2,000 UK adults between 25th and 27th November 2024. Results have been weighted to be nationally representative. Opinium is a member of the British Polling Council and abides by its rules.

Secret court hearings continue to punish homes in energy debt

Three years on from the scandal that exposed the forced installation of prepayment meters into people’s homes, a new year-long investigation by The Standard reveals that energy companies are still relying on closed magistrates’ court hearings to secure warrants against households with unpaid bills, often without customers present or represented.

The investigation also found that one magistrate examined ten warrant applications in detail as a ‘sample’ which would then determine the fate of other applications in the batch. But while two of the sample were found to breach procedural rules and withdrawn, two new applications that passed scrutiny were added and the remaining warrants were approved in bulk without further checks.

This implies that no effort was made to establish whether similar failings affected the rest of the applications.

In November 2023, when the new court process was being developed, End Fuel Poverty Coalition wrote [pdf] to Ministers to raise concerns that a “cloak of secrecy” appeared to have remained in place.

Following media reports about the behaviour of one firm, the letter set out that “the same old magistrates’ practices seem to have continued.”

“Distant hearings, nodding through batch applications, not checking for vulnerability and a failure to inform customers that they are due to have their case heard. No one can be confident of getting justice under the current system.”

In response to the latest investigation by the Standard, a spokesperson for the End Fuel Poverty Coalition commented:

“This investigation exposes a deeply troubling practice where people struggling with unaffordable energy bills are condemned through the courts out of sight and without a voice.

“At a time when energy bills remain far higher than before the crisis, it is wrong that households are facing secret hearings and forced entry instead of meaningful support. This is not a failure of the individual customers, it is a failure of our energy system.

“It’s time to stop criminalising energy debt and allowing these cases to be pursued through a court system which is clearly unfit for the purpose. Instead, we need action to fix the causes: reforming energy pricing so bills are affordable, providing targeted financial support for households in cold, damp homes, and rolling out insulation and energy efficiency upgrades starting with those most at risk.

“No one should fear court action or forced entry simply because they cannot afford to heat their home.”

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Millions still living in cold, damp homes as health inequalities continue

Millions of people across the UK are still living in cold, damp homes, with new research showing that those with existing health conditions remain far more exposed than the general population, deepening health inequalities and adding pressure to the NHS. [1]

As energy bills remain 69% higher than in winter 2020, the latest End Fuel Poverty Coalition polling for 2025 finds that 14% of adults say they live in a cold, damp home, which remains broadly in line with 2023 and 2024 (16%). However, there are stark disparities affecting vulnerable groups.

People with health conditions are significantly more likely to say they live in cold, damp homes in 2025, with rates rising to 22% for people with lung conditions and 25% for people with mental health conditions. The figure also remains high for people with other long-term conditions such as motor neurone disease, Alzheimer’s and Parkinson’s, at 24%.

Housing tenure also continues to play a major role. One in five renters in the private rented sector say they live in poor conditions.

In cold and damp homes, the presence of mould is an almost ever present issue. More broadly among the general public, the 2025 research shows that 26% of adults report mould in their homes frequently or occasionally in the last 12 months, only a slight fall from 29% in both 2023 and 2024. 

People with health conditions face elevated levels (32%), with in particular people with mental health conditions (35%), being more likely to report mould. 

With over two fifths (41%) of people still worried about being cold this winter due to the energy crisis, the findings have raised concerns among campaigners that without targeted action, avoidable housing-related illness will continue to burden the NHS, particularly during winter months.

Eilidh Weir is a mother of two who rents a home in Buchlyvie, Scotland. She said: “There’s nothing more miserable than being skint in a cold, damp house.

“I’m a private rental tenant and I used to have storage heaters, but I didn’t use them because they were too expensive. When I found out I was eligible for an air source heat pump to be installed, completely free, I felt really, really pleased that I was able to access that without having a high wage.

“My kids notice the house is cosier now. Being able to make better choices shouldn’t be just for those that have higher incomes.”

A spokesperson for the End Fuel Poverty Coalition, commented:

“Five years into the energy bills crisis and households are still waiting for a comprehensive Warm Homes Plan which will set out how people can improve the energy efficiency of their properties and reduce their energy use in a safe way.

“Given the well publicised failings of the previous Government’s insulation schemes, we now need to move even faster to catch up and help people stay warm every winter and cool every summer.

“Meanwhile, for many households, the research highlights the vicious cycle where cold and damp housing worsens existing health conditions, increasing energy needs and making homes harder to heat. This in turn drives further ill health and greater pressure on healthcare services.

“The data underlines the need for long-term solutions that address housing quality and energy affordability together, rather than relying on short-term crisis support, to prevent cold and damp homes becoming a permanent driver of poor health and rising public costs.”

Tom Darling, Director at the Renters’ Reform Coalition, said:

“We know that private renters are more likely than other groups to be living in homes with damp or with serious health risks. It’s shocking that so many people are living in homes that put their life at risk – and totally unacceptable that many landlords are profiting from them.

“The government must set out when they will apply Awaab’s law to the private rented sector, as they recently have for social tenants, and finally impose a legal duty on landlords to address dangerous housing conditions within a specific timeframe. Every month without action will see more people harmed by unhealthy homes.”

Andrew McCracken, Director of External Affairs at Asthma + Lung UK, said:

“Millions across the UK are living in homes that could be damaging their health. Cold, damp homes are much more likely to develop mould which can lead to life-threatening flare ups for people with lung conditions like asthma and chronic obstructive pulmonary disease (COPD), and cause lung conditions in previously healthy individuals. With rising fuel costs and a cost-of-living crisis, too many vulnerable people are being forced to live in unsafe conditions.

“The Government must deliver its Warm Homes Plan with a focus on sustainable heating, well-fitted insulation, and effective ventilation, so that no one has to choose between affordable heating and breathing in clean air. Poor lung health has the closest link with deprivation of all the major health conditions and the UK, shamefully, has the highest death rate in Europe for respiratory conditions. 

“We desperately need urgent Government action to support warm homes and protect the health of the most vulnerable people in our society.”

ENDS

[1] Data from Opinium Research. Opinium is a member of the British Polling Council and abides by its rules.

In 2024, there were 55,022,253 people aged 18 plus in the UK according to ONS. 14% of this figure is 7.7m.

COLD DAMP HOMES
Group 2025 2024 2023
All adults (headline) 14% 16% 16%
Renter (LA) 20% 27% 23%
Private renter 20% 24% 25%
Renter (HA) 13% 21% 19%
Parent with child under 18 17% 22% 20%
Heart condition 17% 25% 24%*
Lung condition 22% 21%
Physical disability 18% 18%
Mental health condition 25% 24%
Other long-term condition 24% 21%

 

MOULD FREQUENTLY OR OCCASIONALLY
Group 2025 2024 2023
All adults (headline) 26% 29% 29%
Renter (LA) 37% 36% 30%
Private renter 32% 33% 42%
Renter (HA) 30% 35% 37%
Parent with child under 18 29% 35% 35%
Heart condition 31% 23% 36%* 
Lung condition 31% 32%
Physical disability 28% 28%
Mental health condition 35% 39%
Other long-term condition 34% 39%
People living in cold, damp homes 75% 73% 78%

* This percentage is of those that had a health condition.

2025: Opinium conducted an online survey of 2,000 UK adults between 25th and 27th November 2025. Results have been weighted to be nationally representative. 

2024: Opinium conducted an online survey of 2,000 UK adults between 22nd and 26th November 2024. Results were weighted to be nationally representative.  

2023: Opinium conducted an online survey of 2,000 UK adults between 24th and 28th November 2023. Results were weighted to be nationally representative. 

Budget brings cut to bills but “no one can warm their home with headlines”

The Government’s Autumn Budget will bring a modest reduction in energy bills next spring, but fuel poverty campaigners warn that a real terms cut in wider efficiency funding risks locking millions of people into cold, damp homes for years to come.

End Fuel Poverty Coalition (EFPC) initial analysis suggests the average annual energy bill will fall to around £1,665 from 1 April 2026, down from £1,755 today. That compares with £1,042 in January 2021, before the energy crisis, and £1,568 in July 2024, showing bills remain far above pre-crisis levels.

However, the Chancellor again failed to set out a plan to introduce a social tariff which would provide a discount on bills to those households who most need support with energy costs, including those with disabilities and health needs which rely on energy use. Campaigners have also expressed concern about the cumulative impact of potential tax rises which they fear could outweigh the savings elsewhere for households.

EFPC coordinator Simon Francis said any reduction in bills was welcome, but warned that the Budget falls far short of what is needed to end fuel poverty:

“Any reduction in energy bills will be welcome as households face their fifth winter of the energy costs crisis and the Government is right to be investing in the Warm Homes Plan to help improve the energy efficiency of peoples’ homes.

“But no one can warm their home with Budget headlines, and the Chancellor’s statement also highlights the scale of the challenge.

“Even with the changes announced, we expect that from April 2026, average energy bills will still be hundreds of pounds higher than they were in winter 2020/2021 and £97 higher than at the General Election.

“The millions of households who will still be struggling with the cost of energy need further bold action from the Government in reform of energy pricing, targeting energy bill support at those who need it, delivering on a new fuel poverty strategy and in creating an ambitious Warm Homes Plan to upgrade cold, damp homes.

“And we’d also urge the Chancellor to address a c.25% projected shortfall in total energy efficiency funding in future Budgets after the ECO scheme is scrapped.”

Scrapping ECO “blows a huge hole” in fuel poverty plans

Alongside the modest bill cut, the Budget confirmed that the Energy Company Obligation (ECO) – the UK’s only national fuel poverty scheme outside the social housing sector – will end next April, with no full replacement programme yet announced.

And although the Chancellor increased the Warm Homes Plan budget to almost £15bn to partially compensate for this, fuel poverty charity National Energy Action (NEA) warned this leaves the UK without a credible plan to end fuel poverty. 

Chief Executive Adam Scorer said the Budget “has blown a huge hole” in government strategy:

“Despite the welcome news that the two-child benefit cap is being scrapped and £150 lifted from energy bills, the Budget has blown a huge hole in the government’s strategy to tackle fuel poverty.

“By scrapping the ECO scheme with no successor and no Warm Homes Plan yet in sight, the Treasury has removed the only national scheme focused on fuel poor homes, outside of the social housing sector… Without large-scale retrofit of our leaky homes, there is simply no route to ending fuel poverty in the long term.”

Environmental think tank E3G also warned that ending ECO will hurt both families and jobs. Senior Researcher James Dyson said that:

“It will also cost 10,000 jobs and prevent 1 million families from insulating their homes in the next 4 years. The Chancellor must reverse this cut and reform the scheme to maximise energy savings for the fuel poor.”

Fuel Poverty Action’s Jonathan Bean also highlighted that work to repair botched retrofit still left households in need of help:

The small reduction in electricity pricing still leaves it four times more expensive than gas.  This makes electric heating unaffordable, and risks the health and lives of over a million vulnerable people.

“Instead of announcing emergency funds to fix homes damaged by botched retrofit work, the Government has cut budgets.  Victims are being left suffering in dangerously cold, damp and mouldy homes this winter.”

Groundwork, a national charity supporting those suffering the worst effects of fuel poverty through their network of ‘Green Doctor’ energy advisers, warned the need for targeted support for those who need it most remains, regardless of the promise of lower fuel bills.

Groundwork national Chief Executive Graham Duxbury said:  “Despite the welcome news of cuts to fuel bills announced by the Chancellor, there will still be an urgent need to ensure those who live in the coldest, dampest homes, or who already have significant levels of energy debt, get the targeted help and support they so desperately need.  Now that the Chancellor has scrapped the ECO scheme, it is all the more important that the new Warm Homes Plan prioritises support to vulnerable customers.” 

Fair By Design, which campaigns to end the “poverty premium” in essential services, used a reaction thread on X to highlight that the Budget does little to fix structural unfairness in energy pricing, and reiterated its calls for targeted bill support and fairer standing charges for those on low incomes.

Older people: “Budget should have been time to address pensioner poverty”

Older people’s organisations said the Budget was a missed opportunity to tackle pensioner poverty and the specific risks older people face from high energy costs.

Caroline Abrahams, Charity Director at Age UK, warned that the freeze on income tax personal allowances for a further three years will “drag more older people into paying income tax”, including some on low and modest incomes, at a time when prices for essentials are constantly rising. While she welcomed continuation of the Triple Lock and exploratory moves to simplify tax processes for older people on the State Pension, she said:

“Energy bills are a huge worry for many older people and so any additional help from the Government is very welcome. However, we note that the decision announced today of reducing energy costs by £150 next April will coincide with the planned abandonment of the Energy Company Obligation (ECO) programme, forcing the Warm Homes Plan to stretch its budget much further than intended.

“Looking at the overall impact of all these measures in the round leads us to the view that the Government should be doing more to help with energy costs – which will still be higher than when they entered power in 2024. There was also no more money for the Crisis and Resilience Fund at a time when we’re hearing from lots of desperate older people who will be facing another tough winter.”

Independent Age Chief Executive Joanna Elson CBE said the Government had “missed an opportunity” to address pensioner poverty, which affects almost two million older people:

“While we welcome the continuation of the Triple Lock, this alone does not go far enough in supporting older people on the lowest incomes who are not washing to save on water, seeking out warmth in public places and limiting themselves to just one small meal a day.

“We continue to urge the UK Government to increase the Warm Home Discount, support older private renters by uprating Local Housing Allowance so no one has to make dangerous sacrifices to pay their rent, and boost income through a comprehensive entitlement take-up strategy.

“Our research shows that without decisive government intervention, pensioner poverty could almost double by 2040. Worryingly, nothing in this Budget suggests we are steering away from this alarming trajectory.”

Children’s organisations hail “momentous” decision on Two-Child Limit

One of the most widely welcomed announcements in the Budget was the decision to scrap the Two-Child Limit to benefit payments.

The End Child Poverty Coalition called it “momentous news”:

“This is momentous news for the 350,000 children who will be lifted out of poverty by this change to policy and the 700,000 more who will be in less deep poverty. It is these children for whom life will hopefully feel a little easier, who may be able to dream a little bigger, and feel less different to their peers as a result.”

Moazzam Malik, CEO of Save the Children UK said that it was “the single most powerful step to reduce child poverty in a generation.”:

“Every child deserves a childhood free of poverty. For too long, children have been penalised by this pernicious policy, through no fault of their own. This announcement sends a clear signal that all our children’s lives are valued regardless of the circumstances of their birth and that the UK Government is committed to giving every child the best start in life. This is a moment of hope for hard up families.”

Campaigners stressed, however, that while this change will significantly reduce income poverty for many families, those benefits need to be matched with action to ensure homes are warm, safe and affordable to heat. Malik added: “We look forward to working with the UK Government to build on this announcement and the forthcoming child poverty strategy to tackle issues that hold too many families back.”

Health: budget relief welcomed, but warnings over worsening illness and unmet care needs

Health, disability and social care organisations warned that the Autumn Budget fails to address the deep and growing links between fuel poverty, poor health and rising pressure on frontline services.

Marie Curie said that while additional NHS funding and plans for new Neighbourhood Health Centres were welcome, terminally ill people remain overlooked. Toby North, Head of Public Affairs England at the charity, said:

“People facing terminal illness are overlooked time and time again by politicians and policy makers, leaving too many dying in avoidable pain, poverty and alone.

“We welcome more investment for the NHS, plans for 250 new Neighbourhood Health Centres across England, and a potential £150 average reduction in household energy bills. But more needs to be done specifically to support dying people.

“The UK Government must ensure NHS funding reaches services that support dying people. Palliative and end of life care has to be at the centre of plans for neighbourhood health services, and we urgently need more targeted support to protect terminally ill people from spiralling energy bills and poverty at the end of life.”

Disability Rights UK struck a far sharper tone, warning that political decisions are actively making people more ill. Responding to the Budget, the organisation said the country is now “living in an era of sickness caused by political choices”, driven by low incomes, insecure housing, high energy and food costs, and overstretched health and care services.

The organisation warned that disabled people already make up three-quarters of food bank users, and said the Budget offered nothing meaningful to address the causes of rising ill health. It criticised the continued rationing of schemes such as Access to Work, changes to Motability, and further reforms to disability benefits, arguing these measures place the burden on disabled people rather than addressing systemic barriers in workplaces, transport and public services.

Disability Rights UK said that while the abolition of the two-child benefit cap was long overdue, this alone was “a drop in the ocean” given the wider lack of investment in social care, housing and healthcare, adding that the Budget risks deepening hardship and worsening health outcomes for disabled people.

Concerns were also raised by the Social Workers Union (SWU), which warned that the absence of new funding for social care will intensify existing pressures across the system. SWU General Secretary John McGowan said:

“I welcome a number of poverty-reducing measures in the Autumn Budget, including the removal of the two-child benefit cap, but I am profoundly disappointed by the omission of social care.

“No additional funding for social care means a sector already cut to the bone by austerity will be further stretched and expected to absorb additional costs. Chronic underfunding continues to impact social workers and the people we support, leaving us to shoulder rising pressures.”

McGowan called on the Government to invest in social care urgently and to use the Casey Commission to deliver meaningful reform to adult social care in England, warning that delaying action yet again risks destabilising the entire care system.

Together, organisations said the Budget underlines a growing disconnect between measures aimed at easing short-term costs and the failure to address the health consequences of cold homes, low incomes and inadequate care. They warned that without targeted support for people with serious illness, disabled people and those relying on social care, pressures on the NHS and social services will continue to grow — with avoidable human and economic costs.

Housing sector: Warm Homes Plan must now deliver

The housing sector welcomed emergency action on bills but warned that cutting or repurposing energy efficiency funds could undermine long-term progress.

Gavin Smart, Chief Executive at the Chartered Institute of Housing, said:

“We welcome the Chancellor’s recognition that direct action was needed to reduce bills after years of persistently high costs that have forced many into impossible choices. However, cutting billions of pounds previously allocated to making homes permanently warmer risks weakening the long-term solution to fuel poverty and putting supply chains and jobs at risk.

“We now need the government to publish its Warm Homes Plan, setting out how the £14.7 billion in capital funding will be allocated, confirming future energy efficiency standards in both rented sectors, and taking further steps to make clean heating more affordable.”

Scotland: funding squeeze

In Scotland, the real terms reduction in the funding available for vital energy efficiency measures will be felt most heavily. Energy Action Scotland Chief Executive Frazer Scott used a post on X to underline that the Budget has not shifted the dial on affordable energy and highlighted specific concerns about the end of ECO funding:

Energy Company Obligation going reduces spending in Scotland by £400-500million to 2030 on energy efficiency improvements. Something like 25,000 homes. No mitigation for this loss.”

The End Fuel Poverty Coalition spokesperson added that they would urge the Chancellor to address this with receipts from the Windfall Tax: 

“The Chancellor was right to maintain the Energy Profits Levy and then reform it after the current period ends. Given tax rises elsewhere in the budget, it would have been perverse to have then handed a tax break to companies that have already made extraordinary profits during the crisis. But we now need to see the energy efficiency shortfall in Scotland and Wales addressed.”

UK energy industry profits surge past £125bn since 2020

Energy giants have generated over £125 billion in profits on their UK operations since the energy crisis started according to an analysis of company reports. [1]

Around £40bn has been made in profit in the UK by just 27 energy firms in the last two years, yet there are continued calls from energy industry lobbyists to axe the Windfall Tax in the next Budget.

Researchers working for the End Fuel Poverty Coalition examined the declared profits firms ranging from energy producers (such as Equinor, Shell) through to the firms that control our energy grid (such as National Grid and UK Power Networks) as well as suppliers (such as British Gas) and energy trading firms (e.g. Vitol).

The total profits generated globally by the firms since 2020 stand at over half a trillion pounds, with over four-fifths (£466bn) generated by firms with extensive involvement in the gas industry. 

This is despite the fact that the gas sector will no longer be able to meet heating demand using only domestically extracted gas by 2027 and as just 14% of the North Sea reserves are now commercially viable according to official statistics [2]. 

Further analysis shows that as households face a fifth winter of sky high energy bills, over £50bn of the profits over five years are generated by electricity and gas transmission and distribution firms. 

These are the “network costs” consumers pay for maintaining the pipes and wires of the energy system and are usually paid for through standing charges on energy bills. The firms were recently criticised in a report by the House of Commons Energy Security & Net Zero Committee.

A spokesperson for the End Fuel Poverty Coalition, commented:

“Energy firms continue to post multi-billion pound profits while millions of households struggle to afford to heat their homes. 

“The figures equate to £878 per household, per year in profit. At the same time, average annual energy bills have soared from £1,042 in 2020 to £1,755 today, after peaking even higher in early 2023. [3]

“Even after the temporary windfall tax, oil and gas giants have benefited from exceptional earnings driven by global price spikes, which stands in stark contrast to record energy debt and record levels of fuel poverty. 

“The Chancellor must resist pressure to provide a tax cut to the energy industry in the budget and ensure that the system captures excess industry profits fairly and directs revenues to protect vulnerable households and improve the energy efficiency of the nation’s coldest homes.”

Robert Palmer, Uplift Deputy Director, said: 

“It is scandalous that oil and gas companies raked in billions in recent years whilst millions of people in the UK still struggle with sky high energy bills.

“Worse, these huge profits aren’t going to support the UK’s energy workers, who are being laid off as the North Sea declines, they’re going to overseas shareholders.

“It’s clear this status quo of continuing to prop up the profiteering oil and gas industry with evermore generous public handouts can’t continue. Rather than give into lobbying by oil and gas bosses for tax cuts, the Chancellor needs to focus on the UK’s long-term energy future.

“That means investing in the UK’s renewable energy industries and supporting workers into secure, long-term jobs that actually serve the UK’s needs and bring down bills permanently.”

Faiza Shaheen, Executive Director at Tax Justice UK said:

Energy companies’ billions in excess profits are extracted from the pain of millions struggling with the soaring costs of energy and essentials.

Capitulating to industry lobbying and axing the windfall tax would be an unacceptable decision by the Chancellor, and a sign this government is on the side of the profiteers rather than the public. She must use the Budget to properly tax energy companies and big polluters, and invest in bringing down energy bills for ordinary people.

ENDS

[1] The data in this tracker has been collated from publicly available company reports and industry sources, with profits adjusted where possible to reflect UK operations. For multinational businesses, UK profit estimates are based on disclosed proportions of revenue, production, or operating assets attributable to the UK, or on reasonable assumptions using sector benchmarks where disclosure is limited. The figures are indicative, providing a consistent basis to assess trends in UK energy-sector profitability and its relationship to household energy costs. These measures differ from company to company due to reporting processes and regulatory requirements in different jurisdictions. In determining which measure of profitability to use, the research has prioritised the measure preferred in the company’s own accounts. The totals declared here include offsetting any losses made by some of the firms in some years of the period examined. 30 firms were monitored, with 27 making a profit over 5 years. These firms were selected by the researchers to create a cross section of the energy industry and to reflect those most frequently covered in the media.

Full information available at: https://www.endfuelpoverty.org.uk/news/energy-firm-profits-tracker/ 

Data as at 12 November 2025.

The data was compiled by freelance business journalist David Craik and examined and peer-reviewed by a business analyst with board-level experience within complex multinational businesses. 

David’s experience has included writing business and city news and features for national newspapers and magazines such as The Daily Mirror, Sunday Times, Wall Street Journal, Scotsman and Daily Express. Much of his content focuses on company financial results and reports in the energy sector and on personal finance issues including wealth management, property, investing and managing household budgets and bills.

[2] https://www.endfuelpoverty.org.uk/north-sea-gas-unable-to-meet-national-heating-needs-from-2027/ 

[3] £125.7bn in profits divided by 28.6m UK households (ONS) is £4,394 over the course of the 5 years of the energy bills crisis or £878 a year. Ofgem price cap figures from https://www.endfuelpoverty.org.uk/about-fuel-poverty/ofgem-price-cap/