Energy Bills Archives - End Fuel Poverty Coalition

Energy bosses warn of further bill increases in evidence to MPs

Electricity prices could increase by a fifth, according to evidence given to MPs by energy company bosses.

The “big six” energy suppliers were questioned by the House of Commons Energy Security and Net Zero Select Committee about energy bills.

A spokesperson for the End Fuel Poverty Coalition, commented:

“It’s highly concerning that energy bosses have painted such a bleak outlook for energy bills in coming years.

“With over 12 million households struggling with the cost of heating and energy debt at record levels, it’s clear that electricity pricing must be fairer, standing charges reduced and that the Government must look at how any vital investment in energy infrastructure is paid for.

“Ministers and the regulator should set out a clear long-term pathway so that the public knows what the fixed costs of the grid are likely to be, what schemes will be available to help improve energy efficiency and what financial support will be in place to help those in fuel poverty.

“The nation’s energy system is going through huge changes to improve energy security, meet demand* and bring down the cost of generating energy. But as this change happens, the Government mustn’t forget about households struggling through a fifth winter of high bills.”

The End Fuel Poverty Coalition’s written evidence to MPs on the Committee Inquiry [pdf] highlighted how the energy system is unfair by design — with standing charges, supplier failures and gas-linked pricing hitting low-income households hardest.

The evidence recommended:

Fairer pricing that reflects cheap renewables
A fully funded £13.2bn Warm Homes Plan
Social tariffs & lower standing charges
A regulator that prioritises bringing down energy bills

*Even the lowest prediction by the National Energy System Operator suggests that electricity demand will increase by 93% between now and 2050.

Lessons must be learned from the NAO’s damning insulation report

The National Audit Office has found that poor oversight of the Energy Company Obligation (ECO) allowed sub-standard contractors to install faulty insulation in thousands of homes.

98% of homes that had external wall insulation installed under the schemes run by the previous government have problems and 29% of homes that were given internal insulation also need it fixing.

This amounts to around tens of thousands of installations that may have been defective, leaving households in cold, damp conditions.

Anyone affected by the scandal should contact the Ofgem ECO helpline on 0808 169 4447 or ECOhelp@ofgem.gov.uk.

A spokesperson for the End Fuel Poverty Coalition commented:

“The report reveals a system that has let cowboys through the front door, leaving thousands of victims living in misery and undermining public trust in efforts to tackle the cold damp homes crisis facing many households.

“Insulation and ventilation, when done properly, are among the safest and most effective ways to bring down energy bills and keep people warm. But sub-standard delivery and weak oversight by the last Government has turned what should have been a national success story into a cautionary tale.

“Now we need to fix the system, not abandon it.

“The government’s Warm Homes Plan must guarantee quality, with properly trained installers, independent inspections and rapid remediation if things go wrong.

“Only by getting insulation right, alongside a clear plan to move homes off volatile gas prices and targeted financial help for those struggling with their bills, can we end the scourge of cold, damp homes once and for all.”

James Dyson, Senior Researcher at E3G added:

“Every person who has been failed by this scheme deserved better; a warmer home which is cheaper to heat, delivered by competent tradespeople.

“Instead, the Conservatives’ time in office has delivered the British public yet another systemic failure in our public services. Everyone washed their hands of responsibility, from the government watchdog to energy companies and cowboy builders.

“The new government has a chance to put things right, it must move urgently to help the people affected to repair their homes at no extra cost and put in place high insulation standards to ensure this never happens again.”

Meanwhile Fuel Poverty Action’s Jonathan Bean said:

“This scandal exposes shocking levels of negligence by Government, Ofgem, Trustmark and energy firms. They have allowed rogue contractors… to exploit the £4 billion added to our energy bills [to pay for the scheme], and damage the homes of tens of thousands of mostly vulnerable people.

“Instead of the warm homes and lower bills Government promised, people had their homes and lives destroyed.

“Now [we see] a weak Government response, allowing the scheme to continue, only checking some homes and measures, and fixing even fewer.

“Decisive action is needed instead. All homes must be checked, and all damage and faults fixed. Not just insulation, also roofs that have been damaged by solar panels and heat pumps that don’t work properly. ECO4 should be halted and replaced by a scheme with proper quality control and protections for residents. Victims must not be left suffering through another winter in cold, damp, damaged homes whilst cowboy contractors enjoy their huge profits.”

Anyone with poorly installed ECO4 work in their home can also contact Fuel Poverty Action via its website to take action.

Chief executive of charity Severn Wye, Sandy Ruthven MBE, commented:
“The figures are eye-watering but by themselves don’t tell the full story of fuel poverty and the experience of day-to-day living in a cold, damp and unhealthy home.

“External wall insulation is fitted to homes that have solid walls. Done well, it keeps heat in and cold out, but done badly it creates ideal conditions for damp and mould to grow inside. This is an unsightly nuisance at best but can be an immediate threat to health and in extreme cases can kill.

“The report’s findings that almost all external wall insulation and nearly one third of internal wall insulation need repair is hard to comprehend. But we know from the calls we receive into our advice line and home visits, that coping with shoddy installations has a devastating impact on health and wellbeing.”

Gas and electricity winter outlook highlights fragile energy security

A new report from National Gas that reveals a decline in Britain’s gas storage capacity, driven by the shutdown of the Rough site which is owned by Centrica, increases the UK’s reliance on imported liquefied natural gas (LNG) during periods of high demand.

Recent deals struck by Centrica means the firm controls c.10% of gas needs and also now owns the Grain LNG import facility in Kent.

The National Energy System Operator’s winter outlook report suggests that electricity supplies for the winter looked mostly healthy, but with a risk of some “tight days”.

A spokesperson for the End Fuel Poverty Coalition commented:
“Britain’s energy security should never depend on the commercial decisions of one private company. Yet with Centrica controlling vital gas infrastructure and imports, the country is now exposed to their boardroom choices.

“By refusing to refill Rough ahead of winter, Centrica has effectively weakened one of Britain’s key defences against cold snaps and price spikes. This leaves households more reliant on expensive imported gas and more vulnerable to market volatility.

“This also highlights that, even if new gas fields are approved, the North Sea will be unable to produce enough gas to cover our home heating needs by 2027 – leaving the country reliant on imports.

“The Government must not leave our energy security to chance.

“Alongside treating gas storage as critical national infrastructure, we also need to continue the shift away from gas by investing in homegrown renewable power – so we’re no longer at the mercy of fossil fuel markets.

“But to support this shift, we must also ensure the electricity system is ready and reform electricity pricing. While National Grid expects sufficient capacity this winter, there will still be tight days where supply and demand are finely balanced. Expanding renewables and electricity supply is essential if we are to meet future demand from cleaner heating and ensure a secure, affordable energy system for all.”

Scrapping UK climate law will not reduce energy bills

Plans by the Conservative Party to replace the Climate Change Act have come under fire for locking Britain into costly gas imports at a time when North Sea reserves are rapidly running out.

Environmental groups also condemned the move, with the E3G think tank describing it as “a monstrous act of economic and environmental vandalism.”

A spokesperson for the End Fuel Poverty Coalition, commented:

“Kemi Badenoch says that the Conservatives want to put ‘economic growth and cheap energy first’, but there is no way to lower bills or energy security by prolonging our dependence on gas.

“By 2027, the UK will not be able to produce enough gas to heat our homes. And, even if new gas fields are approved, by 2050 the country will be left almost entirely reliant on gas imports as the level of reserves in the North Sea gas basin continues to deplete.

“Keeping households hooked on gas – which we will have to import at global prices from countries such as Trump’s America and Qatar – will only increase the profits of global firms and increase the misery of people unable to afford the sky-high prices.”

Labour Party conference ends with focus on energy bills

The Energy Secretary has announced initiatives to try and bring down energy bills, boost green jobs and ban fracking at the Labour Party Conference in Liverpool.

On the day that the average energy bill rose by 2.21% year-on-year rise (now 68% or £713 a year higher than in the winter of 2020-21), Government ministers have pointed to the work to deliver more renewables and “in the coming weeks” an announcement on the biggest home upgrade programme in British history.

A spokesperson for the End Fuel Poverty Coalition, commented:
“The Government is right to fight for homegrown, clean energy. The North Sea is running dry – even with new fields, the UK won’t produce enough gas to heat our homes by 2027. What’s more, fracking is unsafe, unpopular and unable to meaningfully reduce energy bills.

“So ramping up clean power is the only way to bring our bills down in the long term while providing a secure energy future.

“But as we approach a fifth winter of the energy bills crisis, households are struggling to cope with bills which remain hundreds of pounds a year above where they were in winter 2020/21 and energy debt is now at record levels. Meanwhile, new analysis from the Common Wealth think tank suggests that around 24% of every household energy bill is taken as profit by the energy industry.

“This is why we need action to provide more support to those who need it the most alongside improved energy efficiency and lower bills for households now.”

Household energy debt surges to £4.43billion

New Ofgem figures reveal that household energy debt has soared to £4.43 billion in Q2 2025 – more than triple pre-energy crisis levels and three-quarters of a billion pounds more than this time last year – leaving millions of families trapped in arrears they cannot escape.

The latest data [1] shows:

£1.45bn in debt and arrears at the end of 2020 (pre-crisis)
£3.69bn last year (Q2 2024)
£4.43bn in Q2 2025 (latest figures)

The regulator also reports that 1,133,683 electricity customers and 926,545 gas customers are now in debt without any repayment arrangement in place. Many households may owe on both accounts, meaning over a million households are struggling in energy debt.

The burden of this energy debt is shared by all bill-payers, with households facing up to an extra £145 a year on their bills to cover the collective cost of debt.

At the same time, new analysis from the Common Wealth think tank shows that around 24% of every household energy bill is taken as profit by the energy industry.

The regulator and Ministers are due to launch a new Debt Relief Scheme in the coming months, but while this is supported by members of the End Fuel Poverty Coalition, campaigners have warned it must be simple to understand and accessible. [2]

Debt experts have advised that it must include automatic eligibility for people on means-tested benefits, clear rules on what debt is covered, and flexibility in how households can apply. Experts have also stressed that suppliers should work with debt advice charities to ensure fair and consistent outcomes when implementing the scheme.

A spokesperson for the End Fuel Poverty Coalition, commented:

“Energy debt is now driving people into dangerous financial positions as we approach the fifth winter of the energy bills crisis. Previous research has found that almost one in five households in energy debt have turned to illegal money lenders, with households waking each morning fearful of what using electricity or gas might cost them.

“We must urgently write off arrears and reform the system so fewer households are powerless to pay off their debts.”

Independent Age Policy Manager, David Southgate, said:

“Older people on low incomes are increasingly bed bound by the cold – forced to turn in early in hats, gloves, scarves, and extra blankets during the winter to stay warm. Many have fallen into debt in a bid to keep the heating on, with yet another difficult winter just around the corner, they need immediate support.

“We are calling on the UK Government to tackle this mountain of debt with a properly funded and targeted debt relief scheme, alongside wider affordability reform, including a national energy social tariff, to ensure everyone can afford to heat and power their homes.”

Frazer Scott, Chief Executive of Energy Action Scotland, said:

“The latest Ofgem figures show that there has been inadequate debt relief – and there is nothing in the pipeline to make energy genuinely affordable for the households that quite clearly cannot pay.

“The number of accounts in debt continues to rise, with average debts growing as well. Over £580 million in debt has been added in just the first six months of 2025. Without urgent intervention, this crisis will only deepen.”

Robert Palmer, deputy director of Uplift, commented:

“This is a saddening debt crisis for too many people in the UK and is driven in part by obscene profits. It’s just plain wrong that nearly a quarter of every household bill is taken as profit by the energy industry. What’s more, the UK’s heavy reliance on expensive gas added an average of £3,000 per household during the energy bills crisis.

“Yet again while shareholders are celebrating rising prices and huge profits, people are facing stark choices of how to ration their energy. Only by supporting struggling households now, improving energy efficiency and getting us off expensive gas through homegrown renewable energy will ministers be able to get a grip on the situation.”

Jonathan Bean from Fuel Poverty Action, added:

“Energy debt will continue to grow whilst the Government fails to deliver its promised £300 bill reduction, with energy prices 70% higher than five years ago.”

Toby Murray, Policy and Campaigns Manager of Debt Justice, said:

“These figures are a shocking indictment of the government and Ofgem’s failure to act on the energy debt crisis. Record energy debts are leaving millions trapped in arrears for a basic essential, bringing stress and hardship to households already struggling to get by.

“Yet almost a year after Ofgem announced they were looking into a debt relief scheme, not a single household has seen their debts reduced. The government must act now and write off unpayable energy debt.”

ENDS

[1] Data taken from Ofgem’s interactive charts on https://www.ofgem.gov.uk/data/debt-and-arrears-indicators which have recently been updated. Specifically, the headline figures use the chart from total financial value of domestic customer debt and arrears (existing for more than 91 days). Key figures:

Q4 2020 (pre-crisis): £1.45bn

Q1 2022 (pre-Ukraine invasion): £1.81bn

Q2 2024 (pre-General Election): £3.69bn

Q3 2024: £3.82bn

Q4 2024: £3.85bn

Q1 2025: £4.15bn

Q2 2025 (latest): £4.43bn

[2] The End Fuel Poverty Coalition is calling for urgent reform to tackle the energy debt crisis, including:

A Debt Relief Scheme with automatic eligibility for households on means-tested benefits and no arbitrary debt thresholds or forced customer contributions.
An end to punitive late fees, additional charges and rigid repayment plans that push people deeper into hardship.
Guaranteed protection for customers on prepayment meters, with relief available to those forced onto PPMs due to debt.
Longer-term action to cut bills and prevent debt recurring, including a national social tariff, fairer standing charges and pricing structures and a major programme of home energy efficiency upgrades and homegrown renewables.

Tariffs with lower standing charges set to come to market

Energy suppliers will have to offer at least one “low standing charge” tariff from early next year.

A four-week long Ofgem consultation will open the door to the new arrangements, which the regulator says will give consumers more choice on how they pay standing charges. If approved, the plans will allow households to pay the costs of running the grid as part of their unit rate by lowering the daily fixed (standing charge) amount.

A spokesperson for the End Fuel Poverty Coalition, commented:
“Requiring suppliers to offer a lower standing charge tariff is a small step forward, but it is not a cure for people struggling with high energy bills and fuel poverty.

“Prepayment meter customers in particular face the greatest detriment from high standing charges, which build up as debt even while people are not using any energy at all. To make a difference, these tariffs must be available to everyone and they must be easy to compare with existing deals.

“The energy industry must make sure that households properly understand the deals they are signing up for – and if a lower standing charge option will benefit them or not.

“And this development doesn’t negate the need for long term reform to make the system fairer, provide support for households struggling with high energy costs, improve the energy efficiency of people’s homes and increase our energy security through more homegrown renewable power.”

A spokesperson for Independent Age, said:
“Older people on low incomes have consistently expressed their frustration with standing charges that can be unfair and excessive. Which is why we welcome Ofgem’s proposal for energy providers to deliver low standing charge tariff options from next year. For this policy to be a success, the regulator must ensure that suppliers make these tariffs easily accessible and provide the full picture regarding the benefits and drawbacks of switching to one.

“While welcome, this reform does not address the affordability crisis. The weather is starting to get colder and last winter was especially brutal for older people in financial hardships. We regularly heard from people in later life that were sitting in cold damp homes or visiting public places to stay warm. The UK Government cannot allow this to happen again.

“They were right to expand the eligibility criteria for the Winter Fuel Payment, but now it’s time to start lifting people out of fuel poverty. To do this, the UK Government should introduce a discounted energy social tariff that will finally make standing charges and unit rates more affordable for those in greatest need.”

National Energy Action said:
“Given the public anxiety about standing charges, any progress in this area is positive, but it’s taken a long time to make even this modest step forward and regardless, Standing Charges or unit charges recovered through the overall energy bills, will remain high and even increase.

“Ofgem’s proposals also won’t change the differences consumers pay depending on where they live in GB or how pre-payment households will still be disproportionately impacted by how these fixed or higher unit charges are recovered if they fall into further difficulties paying their energy bills.

“Much of this complexity is being left at the feet of consumers to work through and there is a big worry this could just cause even further disengagement or distrust in what is considered already a baffling market. Given that the main programmes which support energy advice have yet to be extended beyond March next year, the enhanced need for impartial and in-depth advice and support could create huge challenges.”

Jonathan Bean from Fuel Poverty Action, commented:
“Yet again, Ofgem is pretending to help struggling households but is actually protecting energy firms. Instead of tackling the excessive energy industry profits, costs and levies buried in standing charges, it is now trying to hide them in unit costs. People will be left confused instead of protected.”

“This latest Ofgem plan is designed to distract us from high energy prices which are up 70% over five years, despite Government promises to reduce them. People don’t want more confusing options, they just want affordable energy.”

“The government cannot keep hiding behind Ofgem. It must now step in to bring down energy bills before more people get sick and die in cold homes this winter.”

Two million households won’t turn on their heating this winter

More than two million households say they won’t turn on their heating this winter, an increase on last year, reveals new Uswitch research.

Speaking to the BBC’s Good Morning Scotland, a spokesperson for the End Fuel Poverty Coalition, said:

“Not turning on your heating is an example of what we call dangerous behaviours. Being unable to heat your home properly is unsafe – it risks your health and leads to damp and mould, which make conditions even worse. Around 200,000 households in Scotland face this extreme form of fuel poverty, but the problem is far wider, with almost half a million Scottish households spending over 20% of their income on energy.”

Across the UK as a whole, over 12 million households spend more than 10% of their income on energy (43%) and around 5 million spend more than 20% on energy bills.

The spokesperson urged households to be alert to scams and to contact their energy supplier to check if they need to apply for the Warm Home Discount (see this Money Saving Expert advice) and other vital support with the cost of energy.

“While support such as the Warm Home Discount and winter heating or winter fuel payments can provide short-term relief, we cannot keep papering over the cracks each year. We need urgent investment in insulation and home upgrades, alongside reform of how energy is priced, so people can live in warm, safe homes without relying on volatile gas imports.”

Renters forced to ration gas and electricity

New research from Citizens Advice finds more than two in five private renters (41%, equivalent to 4.5 million people) in England and Wales had to ration gas and electricity to afford their energy bills last winter.

Meanwhile a third (32%, equivalent to 3.5 million) struggled to heat their home to a comfortable temperature. The charity says this forced people to take drastic measures like skip hot meals, wear gloves inside, and limit heating to just one room.

A spokesperson for the End Fuel Poverty Coalition commented:

“Millions of renters are being forced to ration energy, live in cold, damp homes, or even skip hot meals simply because landlords are not required to upgrade properties to a decent standard. At the same time, household energy debt has tripled in the last decade, with people falling behind on bills they can no longer afford.

“The government cannot continue to delay action.

“It must urgently deliver on its promises to raise minimum standards in the rented sector and provide greater protections for private renters through the Renters Reform Bill.

“Alongside that, we need targeted financial help for households with their energy costs, a national programme of area-based insulation upgrades and reforms to electricity pricing to bring down bills.

“Without these reforms tenants will remain trapped in cold, damp homes with devastating consequences for health, wellbeing and household finances.”

Rumours VAT could be scrapped on energy bills

The Times is reporting that the Chancellor is considering axing the 5% VAT on energy bills.

A spokesperson for the End Fuel Poverty Coalition, commented:

“We’ve long argued that energy for households should be a zero-VAT-rated essential good.

“This would be a hugely positive move by the Chancellor that could bring real relief to households facing a fifth winter of high energy bills. But it must also come alongside stronger, structural measures to reform electricity pricing, provide support for vulnerable households, ensure energy efficiency upgrades and investment in energy security.”