News

Government winter fuel payment plans hit by chaos

Hundreds of thousands of pensioners could miss out on getting Winter Fuel Payments before cold weather hits.

Almost 900,000 pensioners need to apply for the Pension Credit if they want the payments designed to keep them warm this winter, but the official helpline claims that they may not have their application processed in time.

A recorded message on the Pensions Credit helpline says applications could take nine weeks to process, but the “qualifying period” for the Winter Fuel Payment is 16 September, in just over 3 weeks. [1]

Ministers have admitted that pensioners can still apply for the Winter Fuel Payments after the qualifying period has closed, as long as they apply for Pensions Credit before 21 December and would have been eligible in the qualifying period (16-22 September).

Assuming a pensioner meets the Pensions Credit criteria, the DWP advise that any eligible claimants whose Winter Fuel Payment does not come through automatically will have to claim for that by 31 March 2025.

However, campaigners have highlighted that backdating payments means extra bureaucracy and that the money may not reach vulnerable pensioners until after the first cold spell of the winter has hit.

A spokesperson for the End Fuel Poverty Coalition, commented:

“It’s clear Ministers have not thought this through. 

“When the Chancellor cruelly snatched away the winter fuel payment from millions of pensioners, she promised to help households who are eligible to claim the benefit.

“But as it takes so long to process new claims, even those applying now may be forced into a back-dating procedure which could delay payments.

“While we support ministers’ drive for longer term reduction in energy bills through renewables and a Warm Homes Plan, households need help this winter.

“The Government must broaden the targeting of the Winter Fuel Payment, to introduce support to end energy debt, expand the Warm Home Discount and extend the Household Support Fund.”

In a poll by YouGov for the Energy and Climate Intelligence Unit (ECIU), two thirds of people (67%) were aware of the move to remove winter fuel allowance payments from pensioners, apart from those who receive means-tested benefits. The pollsters found that 59% opposed it, with only 28% in favour.

Jonathan Bean from Fuel Poverty Action, said:

“The Winter Fuel Payment axe has been wielded at short notice and with no consultation. And now the whole process is mired in confusion.

“Left caught up in the chaos are older people who will be left fearful of the winter ahead. Many will be unsure if they will get the Winter Fuel Payment or not and delays to payments will only add to the misery.

“If ministers think that a communications campaign to encourage take up of Pensions Credit is any substitute for actual help with energy bills this winter, then they are very much mistaken.

“The Government needs to face up to the fact that this policy is unpopular and dangerous and change track.”

Meanwhile, Citizens Advice research found that a quarter of the UK population believe they could be forced to turn off their heating and hot water this winter due to an expected rise in household energy bills from October. The figure rises to 39% of bill payers on a low income.

Jan Shortt, General Secretary of the National Pensioners’ Convention added: 

“Choosing pensioners as an easy option to cut support from is set to condemn hundreds of thousands of older, and vulnerable people to a grim and potentially life threatening winter ahead.”

ENDS
[1] Call to 0800991234 made 12:25 21 August 2024

Ministers urged to review nine nightmare energy rules

Ministers should send a clear signal that they are on the side of consumers by reviewing nine sets of rules, according to campaigners.

As households count down to the next Ofgem price cap announcement on Friday (23 August), an analysis of recommendations from previous Warm This Winter Tariff Watch Reports [pdf] has identified ways regulators could cut bills.

While six recommendations from a series of Warm This Winter Tariff Watch Reports published during 2023 and 2024 have been implemented by Ofgem, a further nine proposals have not been acted on.

Chief among them are recommendations to bring down standing charges, cap exit fees and improve governance of the energy industry. [1]

The standing charge reforms could see a reduction in these annual charges on households by £152.06 (46% from £334.08 a year to £183.02).

Delivering these changes would require changes to Ofgem regulations and Government funding as well as action taken to protect low income and high usage households, such as those who rely on energy for medical needs.

This could include the introduction of a social tariff, which is backed by well over half the population according to recent polling by Opinium, and could be paid for through contributions from energy industry profits (producers, networks and suppliers).

Meanwhile, the loose regulation on exit fees has left bill payers at risk of being stuck on expensive fixed rate energy tariffs or with poor customer service as the cost of leaving a fixed tariff early would leave the household out of pocket.

Exit fees on energy bills have increased by 345% in the last three years. Around three million UK households have opted for fixed energy tariffs and the latest Warm This Winter Tariff Watch report shows that the majority have exit fees of more than £100. A snapshot taken in April 2024 found that 76% of fixed tariffs have annual costs above the Ofgem price cap.

Other rules which have been highlighted in Tariff Watch reports include a lack of transparency in energy firm ownership which has seen British households boost the profits of Chinese and Qatari Government-backed funds as the cost of the gas network has surged 38%.

Questions were also raised about the profits being made by energy firms due to an underinvestment in electricity infrastructure and 14 obscure charges to households’ electric bills. 

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“These suggestions must be part of a road map to bring down energy bills, improve transparency in the industry and reset Britain’s broken energy system so it is on the side of consumers.

“While these changes to regulation won’t be enough to resolve all the problems we see, it would signal a welcome change in direction.

“We know the Government has the ambition to bring down bills in the long term, but it also needs to look at shorter term measures too.

“Ministers can earn the public’s trust by protecting vulnerable households, reducing energy debt, bringing in changes to energy meters, ramping up insulation programmes, reforming standing charges and ending energy industry profiteering.”

Fiona Waters, spokesperson for the Warm This Winter campaign which commissioned the reports, said:

“The new government has inherited a nightmare set of rules that are clear hurdles to creating the fairer energy system that the public are crying out for. 

“With energy bills forecast to increase again in October, this problem is only going to get worse if new ministers do not step in now. Now is the time to bring back fairness with urgent action to support struggling households through the next winter and a commitment to end profiteering by properly taxing the wider energy industry.”

Dylan Johnson, from Future Energy Associates which compiled the reports, added:

“More can and should be done by the energy regulators. 

“Overall, Ofgem must become more proactive in identifying problems with our energy system and more efficient in enacting the necessary changes to protect the most vulnerable in our society. 

“For now, Ofgem must implement immediately actionable solutions and not shy away from making the key long-term decisions that can achieve a fairer, greener energy system.”

ENDS

Recommendations Addressed by Ofgem / Government (edition of Tariff Watch):
  • Convergence of PPM and Direct Debit Prices (TW1): Ofgem implemented a levelling charge, balancing the standing charges between PPM and Direct Debit customers.
  • Review of Wholesale Energy Allowances (TW1): Ofgem conducted a thorough review and concluded no systematic differences in costs.
  • Reduction on EBIT Allowance (TW1): Ofgem revised the EBIT allowance to include both fixed and variable components.
  • Market Stabilisation Charge (MSC) Removal (TW1): The MSC expired on March 31, 2024.
  • Consumer Standards Consultation (TW2): Ofgem announced reforms to improve customer service, effective December 2023.
  • New Prepayment Meter Rules (TW2): Ofgem set conditions for PPM installations, effective November 8, 2023, although these did not go far enough in addressing the concerns of all campaigners.
Recommendations Not Addressed by Ofgem / Government:
  • Transparency in Cost Calculations (TW3a, TW3b): Ofgem has not improved the transparency or provided detailed breakdowns and machine-readable data formats for DNO and gas network costs.
  • Clearer Explanations for Shifting DUoS and TNUoS Costs (TW3a): Ofgem has initiated a review but has not provided clear explanations or justified the cost shifts.
  • Addressing Chronic Underspending by DNOs (TW3a): It remains unclear what specific actions Ofgem is taking to ensure adequate investment by DNOs.
  • Dynamic Approach to Line Losses Calculation (TW3a): Ofgem has not implemented a dynamic framework for line losses.
  • Management of Gas Network Decommissioning Costs (TW3b): Ofgem has acknowledged the issue but has not detailed specific steps to manage decommissioning costs.
  • Ownership and Ethical Considerations (TW3b): Ofgem has not outlined specific actions to scrutinise and align gas network ownership with national security and ethical standards.
  • Cap on Exit Fees (TW4): Ofgem has not implemented measures to cap exit fees or improve their transparency.
  • Shift Costs from Standing Charges to Unit Rates (Standing Charge Report): Ofgem has closed their call for input on standing charges, but no further steps have been taken to move adjustment allowances, headroom allowances, profit allowances, payment uplift, and levelling costs entirely to the unit rate section of the bill.
  • Shift Policy Costs from Standing Charges to General Taxation (Standing Charge Report): While the Labour Party has indicated a willingness to broadly address standing charges in their manifesto, no concrete steps have been taken yet to move policy costs from standing charges to general taxation.

The full report is available to download. Previous Tariff Watch reports can be downloaded from the reports and correspondence section of the EFPC website.

Councils warn on Household Support Fund while Scottish fuel payments axed

More than four out of five councils in England expect demand for welfare support to increase over the winter, according to the Local Government Association.

However the Household Support Fund, which is the main route for councils to provide assistance, will close in September as central government funding will run out. This has left six in 10 local councils saying they will be unable to provide extra welfare support.

The Household Support Fund was introduced by the previous government in 2021 aimed at helping people struggling to buy food, pay bills and cover other essentials.

A spokesperson for the End Fuel Poverty Coalition, commented:

“The Household Support Fund is one of the last lines of defence against poverty for hard-pressed families and vulnerable people.

“We have publicly commended the Government in taking some of the long term measures to tackle high energy bills, such as the drive for more renewable energy and a Warm Homes Plan. But these solutions will take time to bring down bills.

“In the meantime, households of all ages will need more support from the Government to stay warm this winter, not less.

“As well as extending the Household Support Fund, we urge the Chancellor to rapidly consult with consumer groups to reverse planned changes to Winter Fuel Payments, to introduce support to end energy debt and expand the Warm Homes Discount.”

The Scottish Government has also now outlined how the UK Chancellor’s cuts to winter fuel payments will affect pensioners in Scotland.

Plans to means-test Winter Fuel Payment in England and Wales will see the Scottish Government’s funding for the scheme cut by up to £160 million.

The Winter Fuel Payment UK benefit was due to be replaced by a Scottish alternative – but ministers have confirmed it will be means tested, while the roll out has been delayed.

Age Scotland said the government in Edinburgh has been left with no decision but to replicate plans to means-test the Winter Fuel Payment.

Frazer Scott, chief executive of Energy Action Scotland, commented:

“The UK Government has left little choice for the Scottish Government but to remove this vital support from hundreds of thousands of older households.

“It is a real body blow for pension age households struggling to pay for unaffordable energy.

“Confirmation of the loss of this income for budget conscious older households will undoubtedly put additional pressure on health and advice services putting health at risk. This is not a fairer system, it widens inequalities.

“Deeper and more targeted support is need to ensure that older people can stay warm this winter and help them avoid unrepayable debt. A reformed support not a wholesale removal from many who are just above the level of means tested benefits.”

The End Fuel Poverty Coalition spokesperson added:

“This is a decision essentially made in Westminster by the Chancellor, but it is pensioners in Scotland and across the rest of the UK that will pay the price.”

High temperatures herald health fears for millions

4.5 million adults (8% of the population) have been so hot in their home that it has made them unwell in the last 12 months according to new data released by energy efficiency campaigners. [1]

The issue is now becoming such a concern that it has been dubbed the ‘Hot House Syndrome’.

The research by Opinium reveals that among specific groups, there is a much higher incidence of ill-health caused by high heat among those with preexisting health conditions or disabilities (15%).

The UK’s Adverse Weather and Health Plan warns that “there is clear evidence of increased risk from heat and cold exposure for some” and in 2023, the Bureau of Investigative Journalism (TBIJ) / University of Glasgow’s Hot Homes project revealed how poor quality housing acts like a “greenhouse” for residents trapped in “stifling” and “unlivable” homes.

Fiona Waters, spokesperson for the Warm This Winter said: 

“Hot House Syndrome is a real problem caused by the UK’s appalling housing stock and affects the poorest and the vulnerable the most. The same people who suffer from damp, mouldy homes in winter are stifled in summer when the sun comes out.

“That’s because the solutions to keep us warm in the colder weather are the same as keeping us cool in summer. Better insulation, ventilation and even heat pumps that can operate in a cooling mode can all help. But the public need financial support to upgrade their homes.”

Dr Isobel Braithwaite, Public Health Doctor and housing researcher, commented:

“The complications arising from being too warm are especially dangerous among those with pre-existing health conditions and can contribute to summer being as dangerous to health as the winter in some cases.

“This research has also highlighted, for the first time, some unique insights into other groups who may be more likely to be affected by the problem.

“We know cities, and particularly bigger cities, can be on average a few degrees hotter than the surrounding countryside, hence more heat-health risks. This is often coupled with poorer-quality housing in some urban areas.”

Previous analysis has shown that low income areas are particularly vulnerable to summer heat and the new figures expand on this to also reveal that those renting from private landlords are the most likely to suffer from one of the issues related to keeping cool in summer.

The new Opinium data also indicated that people aged 18-34, those from Black, Asian and Minority Ethnic groups and those who rent from private landlords were more likely to experience heat related ill-health.

Despite public knowledge that proper home insulation keeps homes cool in summer and winter (72% are aware), previous research has found that four in ten households can’t afford to insulate their homes and need Government support.

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“The new Government will need to act quickly to improve housing standards and roll out a turbocharged programme to install more insulation and ventilation measures, especially among lower quality housing stock.”

Among the general public, 52% fully support formalised government programmes for insulation and ventilation with just 11% opposing such a plan.

Meanwhile the independent Climate Change Committee warns that “as the UK’s climate changes in the coming decades, periods of high temperature will become more common and more intense. As recent heat waves have demonstrated, high temperatures are a dangerous threat to health and wellbeing and reduce economic productivity.”

Matthew Scott, from the Chartered Institute of Housing, commented:

“The summer heatwaves of recent years offer a glimpse of what normal summer temperatures might look like in the future. 

“As our world warms, this research adds to the growing body of evidence that energy efficiency and retrofit is crucial for making sure people can stay cool and healthy at home, as well as warm.”  

Dr Braithwaite added:

“Whether you’re in a large city or a rural area, part of the solution to ill-health caused by heat is to ensure homes are well ventilated and insulated. This helps keep people cool in summer and warm in winter.

“Without action, heatwaves in the future will herald health fears for millions.”

At the Centre for Sustainable Energy, experts have provided low cost advice on how to keep your home cool, but as Ian Preston from the CSE adds:

“A well-insulated and ventilated home will actually help with keeping the heat out too. If you’re able to invest in insulation do so, just make sure ventilation is considered at the same time.”

Around half of the population isn’t adversely affected by excess summer heat, but for those that do suffer, problems with sleep (31%) and the cost of keeping their homes at a reasonable temperature (17%) were among the most common issues experienced in the last 12 months.

Seven measures that can help those affected in the short term, include.

  1. If you have a fan you can use it. People are put off by the cost but the average fan uses less than 100 watts of energy so costs around 3p per hour. 
  2. Keep windows shut and curtains closed in rooms that get the sun.
  3. Keep bowls of water around your home.
  4. Use appliances carefully as kettles, ovens and even fridges can create extra heat.
  5. Cooler rooms tend to be north facing and can provide a welcome respite or place to live for the more vulnerable during a heatwave.
  6. Use a sheet instead of a duvet for humid nights.
  7. Cool your body down by putting your feet in cool water or putting a cold towel over your shoulders. 

ENDS
[1] Opinium conducted an online survey of 2,185 nationally and politically representative UK adults between 29th and 31st May 2024. On a nationally representative sample of 2,185 UK adults, 184 have been so hot in their home that they have been unwell in the last 12 months. 184/21

Letter to the Chancellor on Winter Fuel Payments

Charities have written to Chancellor, Rachel Reeves MP, to set out the challenge now faced by pensioners this winter and ask the Government to reconsider its plans to axe Winter Fuel Payments.

The full text of the letter is below.

To: 

Rt Hon Rachel Reeves MP, Chancellor of the Exchequer

Copied to:

Rt Hon Ed Miliband MP, Secretary of State for Energy Security and Net Zero

Rt Hon Liz Kendall MP, Secretary of State for Work and Pensions

Rt Hon Darren Jones MP, Chief Secretary to the Treasury

Miatta Fahnbulleh MP, Minister for Energy Consumers

Monday 5 August 2024

Dear Chancellor,

The Winter Fuel Payment to pensioners has been a settled part of support to help older people stay warm each winter for years.

The decision to remove the Payment to all but a small minority of pensioners will see millions more older people face the prospect of spending this winter in cold damp homes.

This has the potential to create a public health emergency. The impact of living in cold damp homes is particularly harsh on those older people with a disability, a long term health condition or with poor mental health.

It results in these people turning to an NHS that is already under stress and in some cases, can result in additional winter deaths.

We understand the arguments for means testing the benefit, but the approach you have taken is the wrong one.

We urge you to rapidly consult with consumer groups to broaden the targeting of the Winter Fuel Payment, to introduce support to end energy debt, expand the Warm Home Discount and extend the Household Support Fund. 

For the medium term, we recommend that the Government reforms standing charges and consults on how a social tariff could protect the most vulnerable in society from the cost of energy.

We have publicly commended the Government in taking some of the long term measures to tackle high energy bills, such as the drive for more renewable energy and a Warm Homes Plan. But these solutions will take time to bring down bills.

Energy bills are due to increase further on 1 October, meaning that a pensioner who no longer receives Winter Fuel Payment, will experience a real-terms increase in their energy bills of up to 15% in winter 2024/25 compared to winter 2023/24.

Unless we see urgent action from the Government to keep people warm this winter, one of the first actions of the new Government will be to condemn more vulnerable households to fuel poverty.

We would be happy to meet with you to discuss this further.

Yours sincerely,

End Fuel Poverty Coalition

Disability Poverty Campaign Group

Fuel Poverty Action

National Pensioners’ Convention

Disability Rights UK

Warm This Winter

350.org

Community Action Northumberland

Advice for Renters

Fairer Housing

Scope

Green Rose CIC

MND Association

The Printing Charity

VOICES ADFOCAD

Surrey Coalition of Disabled People

Bringing Us Together

Independent Age

Agewell CIC

Adult Social Care Warriors

Zero Hour

The Working Class Climate Alliance

38 Degrees

High Peak Green New Deal

Voluntary Organisations Disability Group (VODG) 

Community Housing Cymru

Hackney Foodbank

Equal Right

Global Witness

Harrow Association of Disabled people (HAD)

Bristol Reclaiming Independent Living

WinVisible (women with visible & invisible disabilities)

The Climate Coalition

Community Money Advice

Climate Cymru

Clynfyw Care Farm

Stop Climate Chaos Cymru 

Pontypridd Land Society

Awel Amen Tawe

Cardiff Quakers

Ffynnone Community Resilience

Climate and Community

Tir Natur

Egni Cooperative

The Coproduction Network for Wales

Climate Shop

Gwyrddni

The One Planet Centre

The Mentor Ring

Sustainable Wales

Datblygiadau Egni Gwledig

XR Cardigan

Friends of the Earth

Medact

Image Credit: Martin Suker / Shutterstock

Pensioners face surge in winter energy bills

The Chancellor’s decision to cancel the Winter Fuel Payment for most pensioners will leave millions of older households facing an inflation-busting energy bills increase this winter.

A combination of the end of the Winter Fuel Payment and a likely increase in energy prices from 1 October will mean that the average older household will see their energy bills increase by up to 15% in real terms, compared with winter 2023/24. [1]

Charities have written to Rachel Reeves MP this week to set out the challenge faced by pensioners and ask the Government to reconsider its plans.

The letter, signed by over 50 organisations, says:

“The decision to remove the Payment to all but a small minority of pensioners will see millions more older people face the prospect of spending this winter in cold damp homes.

“This has the potential to create a public health emergency. The impact of living in cold damp homes is particularly harsh on those older people with a disability, a long term health condition or with poor mental health.

“It results in these people turning to an NHS that is already under stress and in some cases, can result in additional winter deaths.”

Simon Francis, coordinator of the End Fuel Poverty Coalition, commented:

“We have publicly commended the Government in taking some of the long term measures to tackle high energy bills, such as the drive for more renewable energy and a Warm Homes Plan. But these solutions will take time to bring down bills.

“In the meantime, households of all ages will need more support from the Government to stay warm this winter, not less.

“We urge the Chancellor to rapidly consult with consumer groups to broaden the targeting of the Winter Fuel Payment, to introduce support to end energy debt, expand the Warm Home Discount and extend the Household Support Fund.”

The letter ends by warning ministers that:

“Unless we see urgent action from the Government to keep people warm this winter, one of the first actions of the new Government will be to condemn more vulnerable households to fuel poverty.”

Members of the public have also been asked to write to their MPs through the Warm This Winter campaign or the Independent Age website urging the Government to think again. Hundreds of thousands of people have also signed petitions on the Age UK and 38 Degrees websites. [2]

National Pensioners Convention General Secretary Jan Shortt commented:
“I seriously believe the Chancellor has underestimated the harm her decision will cause to older people still struggling with energy costs and facing higher rates in October.  It is absolutely shocking that the new Labour government should treat older, vulnerable people in this manner.  The triple lock alone will not enable them to keep up with energy bills.”

Jonathan Bean from Fuel Poverty Action added:

“Making heating even more unaffordable for those trying to survive on basic pensions is a cruel and reckless move that will cause widespread suffering, and increased NHS admissions this winter. Instead we need an energy pricing system that guarantees everyone the essential energy they need to stay warm and safe.”

Jacky Peacock from Fairer Housing said:

“While it makes sense to withdraw the payment for wealthy pensioners, the bar has been set too low.  We’re asking the Chancellor to re-think this move to allow pensioners on modest incomes to enjoy their home in comfort this winter without the worry of how they will be able to afford it.”

Jenna Fansa from Hackney Foodbank commented:

“We urge the government to widen the eligibility criteria for Winter Fuel Payments. Last year we saw a 95% increase in the number of older people coming to our food bank due in part to rising food and fuel costs. For many, it’s a choice between having the heating on or going hungry. Restricting the criteria only to those on certain benefits will cause more anxiety for many pensioners and will inevitably bring more pressures for food banks like ours.”

Morgan Vine, Head of Policy and Influencing at Independent Age, said: 

“It is not an overstatement to warn that, in its current form, this sudden change puts lives at risk. Pension Credit has an unacceptably low take-up at just 63%. 

“This means up to a staggering 1.2 million older people who are eligible could be missing out on money they need to turn their heating on. On top of this, every day we hear from older people who just miss out on Pension Credit but still struggle to pay their energy bills. They could now be heading into winter without this important lifeline. 

“We urge the Chancellor to not make this change now, and instead ensure every older person has an adequate income to avoid financial hardship before removing the Winter Fuel Payment.”

Ken Butler, Welfare Rights and Policy Officer at Disability Rights UK said:

 “The removal of winter fuel payment from millions of pensioners, many of them Disabled people, is shameful. Many pensioners live on the margins of poverty and need more heat and energy to manage their health conditions and charge their health-related equipment.

“In addition, due to a DWP backlog assessing pension credit claims, award decisions are taking several months to be made. Because of this, many eligible pensioners could miss out on fuel payments this winter.”

ENDS

For a full copy of the letter visit: https://www.endfuelpoverty.org.uk/letter-to-the-chancellor/

[1] Average energy bills in winter 2023/24 were GBP1,834 – but for households receiving the full GBP300 Winter Fuel Payment this would have been GBP1,534.

Average energy bills for winter 2024/25 are forecast to be GBP1,762 according to analysts Columbia Threadneedle (accessed 22 July 2024). This means the average household who received the full Winter Fuel Payment in 2023/24 will now pay 14.68% more for energy in winter 2024/25.

[2] Age UK petition stands at over 138,000 and the 38 Degrees petition stands at over 105,000 as at 1500 on 2 August 2024

Charities condemn Chancellor’s Winter Fuel Payment decision

Charities have lined up to condemn the new Chancellor’s decision to restrict the Winter Fuel Payment (WFP) to a smaller group of older households.

Age UK estimate that more than 800,000 older people living on very low incomes – under £218.25 a week for single pensioners and under £332.95 for couples –  who are already missing out of the Pension Credit, will now lose the WFP that helps them to pay their fuel bills.

In addition, the charity estimates that there are also about a million pensioners whose weekly incomes are less than £50 above the poverty line, who will also be hit hard by the loss of the Payment.

Finally, older people whose incomes are a little higher, but who live in energy inefficient homes and/or who are seriously unwell and need to keep the thermostat turned up high in order to protect their health will also suffer.

This equates to around 2m pensioners forced into fuel poverty. In addition, Warm This Winter data suggests that another 2.9m pensioners will now face financial difficulty this winter due to the decision. [1]

Caroline Abrahams, charity director at Age UK said:

“We strongly oppose the means-testing of Winter Fuel Payment (WFP) because our initial estimate is that as many as two million pensioners who badly need the money to stay warm this winter will not receive it and will be in trouble as a result – yet at the other end of the spectrum well-off older people will scarcely notice the difference – a social injustice.

“It is well established that pensioners tend to do everything possible to avoid going into debt so if they are worried about their future energy bills we know their likely response will be to ration their fuel use and economise by reducing their spending on other essentials. This proposed policy change is therefore certain to result in more older people experiencing a horrible ‘eating or heating’ dilemma.

“Means-testing WFP this winter, with virtually no notice and no compensatory measures to protect poor and vulnerable pensioners, is the wrong policy decision, and one that will potentially jeopardise their health as well as their finances – the last thing they or the NHS needs. With winter now just over the horizon, the Government should halt their proposed change to WFP and think again, given the clear evidence of how it will hurt the older people who need it the most.”

National Pensioners Convention General Secretary Jan Shortt said:
“This is devastating news for millions of older people whose income is literally just a few pounds above the threshold to receive pension credit.

“These people are already barely able to make ends meet – this move effectively wipes out any benefit they receive from the triple lock increase on the state pension.

“I seriously believe the Chancellor has underestimated the harm her decision will cause to older people still struggling with energy costs and facing higher rates in October.  It is absolutely shocking that the new Labour government should treat older, vulnerable people in this manner.  The triple lock alone will not enable them to keep up with energy bills.”

Matt Copeland from National Energy Action commented:

“Today the Chancellor announced that the Winter Fuel Payment will only be given to pensioners receiving benefits going forward. Although this would make the policy more progressive, it will leave many pensioners who need support, without it. One third of fuel poor households do not receive benefits. They should not be forgotten.

“Energy prices remain high and are due to increase again this winter. This creates a significant challenge for low income households. Any funds raised from this policy change should go towards helping low income and vulnerable energy customers this winter as a priority.”

A spokesperson for the End Fuel Poverty Coalition added:

“When Rishi Sunak threatened to axe Winter Fuel Payments in September 2023 we said that this could be a death sentence for pensioners who are only just about managing to keep out of fuel poverty.

“Nothing has changed.

Energy prices are still high, people are still struggling with the cost of living and this dangerous decision by the Chancellor could condemn pensioners to living in cold damp homes this winter.

“Figures for the Warm This Winter campaign suggest that almost half of over 75s could now see their winter heating budget torn to shreds as they have modest incomes and will not now be eligible for the payment.

“The Chancellor must urgently think again and consult with older people’s charities on a better way to target this support to a wider group of pensioners.”

Jonathan Bean from Fuel Poverty Action, said:

“Making heating even more unaffordable for those trying to survive on basic pensions is a cruel and reckless move that will cause widespread suffering, and increased NHS admissions this winter. Instead we need an energy pricing system that guarantees everyone the essential energy they need to stay warm and safe.”

A spokesperson for Independent Age commented:

“Today’s decision to end the Winter Fuel Payment for those not receiving Pension Credit risks driving hundreds of thousands of older people into further financial hardship. We welcome the Chancellor’s intention to tackle the low uptake of Pension Credit, however means testing the Winter Fuel Payment now will mean too many older people will fall through the cracks and not get the vital financial support they desperately need, especially when household bills like energy are still extremely high.

“Pension Credit has an unacceptably low uptake at just 63%. This means a staggering 880,000 older people who are eligible could be missing out on money they need to turn their heating on. On top of this, every day we hear from older people who just miss out on Pension Credit but still struggle to pay their energy bills. They could now be heading into winter without this important lifeline.

“We understand the UK Government needs to make some tough choices, but today’s announcement demonstrates just how important it is for all older people facing financial hardship to receive the money they are entitled to. We also hope the new UK Government will take this opportunity to work cross party to determine what an adequate income in older age is and ensure that everybody receives it so that nobody lives in poverty in later life.”

ENDS

[1] 2m based on Age UK calculations. 2.9m based on Opinium data for Warm This Winter (December 2023) and based on the number of pensioners with an income of GBP20-30k a year combined with population estimates from the ONS.

Further energy firm profits set to be announced

Further energy firm profits will be announced this week as new Ministers are still to set out the measures that will be taken to keep households warm this winter.

Iberdrola (owners of Scottish Power), Equinor, Centrica (British Gas), EDF and Drax are all expected to post financial results this week.

A tracker that monitors the declared profits of firms ranging from energy producers through to the firms that control our energy grid as well as suppliers suggests that these five firms alone have profits running well into the hundreds of millions in recent years.

Warm This Winter spokesperson Fiona Waters said:

“Frankly it is just obscene. In fact it’s hard to grasp the mind boggling sums involved but it equates to global energy fat cat corporations making a billion pounds each week under the last government since the energy crisis started three years ago. 

“That is why we have to bring back fairness and introduce a proper tax on all companies profiteering in the energy sector while six million people in the UK are living in fuel poverty, facing a stark choice between heating and eating. 

“We welcome the new government’s pledge to prioritise lowering energy bills as part of the green energy transition, they have inherited a broken energy system but we must see urgent action to support struggling households through the next winter.”

In total, energy corporations have made nearly £427 billion in profits since the energy crisis according to the analysis of company reports to June this year.

A spokesperson for the End Fuel Poverty Coalition added: 

“These figures show that there is plenty of money in our broken energy system. But rather than this money being used to help people struggling in cold damp homes and with the record cost of energy, the cash is being used to line the pockets of energy firms.

“As households struggle in energy debt and even turn to illegal money lenders, new ministers must step in. We need to ensure the most vulnerable households are protected with a more comprehensive warm homes discount, action to bring down energy debt and the Treasury must draw a line in the sand to stop this profiteering.”

Tessa Khan, executive director of Uplift added:

“The UK’s high dependence on expensive gas is why millions are still struggling with unaffordable energy bills. Energy companies obviously want to lock us into oil and gas for years to come to keep the profits rolling in, but the only way to reduce bills is to insulate homes and switch to homegrown renewable energy. We need to see the government now deliver on its commitment to move us off oil and gas and onto a better, fairer energy system.”

The energy industry profit tracker will be updated again at the end of the summer.

ENDS

Data extracted from the Energy Firm Profits Tracker. EDF has claimed that since 2018, the firm has invested double what it has made back into Britain, investing £2 for every £1 it has made. In 2023 EDF spent £3.6bn strengthening the country’s energy security and boosting jobs, compared to £3.4bn profit from the UK business.

Reaction as Labour win UK general election

Labour has won a landslide victory in the UK general election as years of staggering energy bills have left households £2,500 out of pocket due to Britain’s broken energy system.

Research published earlier this year found that people are turning to loan sharks to pay their energy bills, millions of people are living in cold damp homes and many are experiencing a mental health crisis driven by high bills.

A spokesperson for the End Fuel Poverty Coalition commented:

“The new Government has said that we will see change and that they will lower energy bills, insulate homes and invest in homegrown clean energy while getting us off oil and gas.

“But Ministers inherit a broken energy system which has prioritised oil and gas company profits while millions of ordinary people have shivered in cold, damp, mouldy homes they can’t afford to heat.

“Lowering bills permanently will take time, but short term steps can be taken to help struggling and disillusioned households.

“The new Government must earn the public’s trust by protecting vulnerable households, reducing energy debt, driving more onshore wind, bringing in changes to energy meters, ramping up insulation programmes, reforming standing charges and ending energy industry profiteering.”

Actions new Ministers will be asked to consider include:

PROTECT VULNERABLE HOUSEHOLDS – Consult on a social tariff, but in the short-term introduce a more comprehensive warm homes discount for vulnerable households so that fewer people have to choose between heating and eating.

REDUCE DEBT – Introduce a Help to Repay scheme to offer a lifeline to millions of people who are trapped in energy debt through no fault of their own, and ban energy companies from selling debts on to debt collectors.

ONSHORE WIND – Lift the de facto ban on onshore wind, which is one of the quickest and cheapest forms of electricity generation to get up and running and supported by nearly 8 in 10 Brits, so that we can start to reduce our dependence on volatile oil and gas.

METERS – Ban the forced installation of prepayment meters for good and require suppliers to fix broken smart meters so that consumers are only ever charged for what they use.

INSULATION – Invest in insulating our leaky housing stock so that vulnerable people do not have to spend yet another winter shivering in cold, damp, and often dangerously mouldy homes.

STANDING CHARGES – Reduce electricity and gas Standing Charges to bring down energy bills for everyone ahead of the next price cap change in October and consult on a social tariff so that vulnerable high-users are not unfairly penalised.

Fiona Waters, spokesperson for the Warm This Winter campaign, said:

“The UK’s dependency on expensive gas is why our energy bills have soared and why so many people have struggled to afford to heat their homes. People have seen through some politicians’ smokescreens and misinformation about net zero.

“With only 103 days of new gas reserves left in the dwindling North Sea it’s no wonder people have rejected candidates who argued for more drilling.

“We need to reduce our reliance on fossil fuels and the energy firms that have made £427bn in profits in the last few years. We need to end energy debt, protect households from the energy market, bring down bills for good, improve housing standards and make Britain a clean energy superpower.”

Greenpeace UK’s co-executive director, Areeba Hamid, said:

“This landslide victory has buried Sunak’s divisive anti-green agenda once and for all and is a powerful call for change. Voters have resoundingly rejected his climate rollbacks and elected a party with a proper plan to turbocharge cheap, clean, renewable energy – promising to slash emissions, lower bills and deliver hundreds of thousands of new green jobs.

“However, the Green surge and success of the Lib Dems, who stood on much bolder climate and nature pledges, shows that there is a genuine appetite from voters for much stronger green policies from the government. Keir Starmer must take note.

“Our new Prime Minister must show real leadership on climate and nature – both at home and abroad – demonstrating that the green transition can be done in a fair and equitable way. He must seize the opportunities for economic revival and energy independence that delivering a greener, cleaner Britain presents.

“But to do that he must take on the elites, increase taxes on the super-rich and polluting companies, and invest, invest, invest. Invest in cheap, clean power and create new, secure green jobs for workers. Invest in warm homes, trains and buses to lower our energy bills and transport costs for good. Invest in greener farming and restoring nature so our rivers become free from sewage once more and wildlife can flourish. This is the change people voted for – it’s time for Starmer to deliver.”

Tessa Khan, executive director of Uplift
“The public has voted for a government that is promising to fix our broken energy system and tackle the climate crisis.

“Scottish Labour’s platform of green growth and the transition to clean energy, in particular, delivered huge gains. People in Scotland know that the North Sea is in decline – with jobs supported by oil and gas more than halving in the last decade, despite hundreds of licenses being issued in this period – and that clean energy is the only way to deliver a fairer and more secure energy system in the long term.

“The lesson for all politicians is that policies that tackle the climate crisis and lower bills are popular with the British public, with the Greens making gains and the Conservatives’s backtracking on environmental commitments losing them support in large parts of the country.

“This new government must now get on with the crucial job of rolling out renewables and insulating homes to lower bills, and ensuring that the UK has a coherent transition plan that ensures workers and communities benefit from the shift to green energy.”

A spokesperson for Climate Cymru added:

“The UK parties with the most robust climate manifestos have quadrupled their number of MPs. The parties with strong climate manifestos have doubled them. There is a strong public mandate for action and it is time to get on with it.”

Angela Terry CEO One Home commented:

“British citizens want to go green but don’t know how so public education is critical. The new Government must prioritise tackling climate change and in particular insulating people’s homes to keep the heat in and reduce bills and carbon emissions for the long term.”

Energy debt soars 57% in 12 months

Households’ combined energy debt has soared again in figures released by Ofgem.

The total energy debt (which is 91 days or more overdue) had risen to £3.3bn by end Q1 2024.

The figure is up from £3.1bn at end Q4 2023 and up 57% (from £2.2bn) at the same point in 2023.

The End Fuel Poverty Coalition previously revealed that one in five (18%) of households in energy debt are turning to illegal money lenders to pay for their bills and everyday essentials.

For many in energy debt, energy firms will suggest moving to a prepayment meter (PPM), which enables customers to pay off their debt every time they top up their meter.

But Warm This Winter research indicates that the suffering of households in debt on prepayment meters is even worse than for those on direct debit. The numbers turning to illegal money lending are also significantly higher for PPM customers (36% PPM / 13% DD).

A spokesperson for the End Fuel Poverty Coalition commented:

“Millions of households have fallen into energy debt due to the record high prices.

“The next Government must now make tackling energy debt a priority. It should do this by introducing a universal, consistent, nationwide, debt matching programme. This could be funded in part by the £1.3bn customers are paying through bills for energy debt costs this year.

“The average household has had to find £2,500 in the last few years just to keep their energy usage where it was. When combined with the ongoing cost of living crisis, this is a figure well beyond people’s means and it is no wonder that people are now getting deeper into debt.

“While the energy industry has pocketed the profits, struggling families have been abandoned with many turning to illegal money lenders.”

Experts have also recommended a ban on energy firms from selling on debt to debt collectors, better regulation of energy debt with energy debt and debt collection agencies used by energy firms to be subject to Financial Conduct Authority rules and more training for energy firms’ staff in recognising illegal money lending.

Steve Vaid, chief executive of the Money Advice Trust, the charity that runs National Debtline said:

“The fall in the Price Cap will alleviate some of the pressure many households are under, but many more will continue to struggle as energy bills remain high.

“As millions of people worry about keeping up with their energy payments, arrears levels have continued to increase and many have been left with unaffordable debts as a result.

“What we need to see from the next Government is urgent action through a Help to Repay scheme to help people trapped in energy debt access a safe route out.

“Anyone struggling with their energy bills, or worried about their finances, should contact National Debtline as soon as possible – our advisers are here to help.”