If you need help relating to fuel poverty

More and more households are facing the harsh reality of life in fuel poverty. Figures from the End Fuel Poverty Coalition show that over 500,000 more homes will join the millions already struggling to pay their bills this winter.
While we fight for more government support and changes to end fuel poverty, there is help available – please don’t suffer in silence.
If you are struggling to pay your bills, contact your energy supplier. They must take into account your circumstances and help you.
Citizens Advice can also help you. It’s worth noting that if you have a Warm Home Discount with one supplier, a new supplier must honour it. If you are struggling to get your new supplier to honour the discount, you could try contacting Citizens Advice directly for help.
For older customers, Age UK also provide advice online and has a phone number you can call for help: 0800 678 1602.
For information about other government programmes visit:
For advice on energy efficiency, visit:


The Energy Ombudsman
If your energy firm will not help, then the Energy Ombudsman helps sort out disagreements between gas and electricity companies (energy companies) and their domestic and small business customers.

If you want to find out more about the End Fuel Poverty Coalition campaign activity visit our news section, or check out some of the historic documents below.

End Fuel Poverty Coalition (2019): Response to government fuel poverty strategy review

End Fuel Poverty Coalition (2017): Key recommendations to government, May 2017

End Fuel Poverty Coalition (2016): Response to Committee on Fuel Poverty report

End Fuel Poverty Coalition (2014): Ending cold homes: Affordable warmth manifesto

Department of Energy and Climate Change (now BEIS)
Cutting the costs of keeping warm – A fuel poverty strategy for England (2015)

Committee on Fuel Poverty (formerly Fuel Poverty Advisory Group)
A report on initial positions (2016)

Committee on Fuel Poverty (formerly Fuel Poverty Advisory Group)
First triennial review report (2014)

Department for Business, Energy and Industrial Strategy (2019)
Annual Fuel Poverty Statistics Report: 2019 (2017 data)

Department for Business, Energy and Industrial Strategy
Fuel Poverty Statistics 2010-2016 and the 2018 update.

National Energy Action (2018)
UK Fuel Poverty Monitor 2017-2018

National Energy Action
Research database

EU Fuel Poverty Network
Various resources
Portal for information and discussion on the topic of fuel poverty in the EU and beyond

European Parliament, various authors
Energy Poverty Handbook

The Solutions to Tackle Energy Poverty (STEP) project  is a pan-European group whose website hosts resources and news from across Europe.

Eaga Charitable Trust
Fuel Poverty Library
Projects and reports
An independent grant-giving trust supporting projects and research that contribute to combating fuel poverty and ensuring that energy services are fair and accessible for all groups in society.

The Energy Bill Revolution The campaign for Warm Homes & Lower Bills
Various resources

Scotland Public Health Network
Bibliography of assorted UK wide research

UNISON research into how child poverty is linked to fuel poverty.

Chartered Institute of Environmental Health “keeping people warm at home” campaign.

Mayor Of London “Warmer Homes” campaign.

Ministry of Housing, Communities and Local Government
English Housing Survey (EHS)
Continuous national survey collecting information about people’s housing circumstances and the condition and energy efficiency of housing in England.

UK Green Building Council (2014)
A housing stock fit for the future: Making home energy efficiency a national infrastructure priority

Wales Fuel Poverty Coalition
The Fuel Poverty Coalition is led by NEA Cymru and Citizens Advice and supported by a range of additional organisations.

Scotland Public Health Network
Assorted documents

Energy Action Scotland
National charity campaigning for an end to fuel poverty in Scotland.

Fuel poverty coalition, Northern Ireland
Coalition of cross-sector organisations working to eradicate fuel poverty in Northern Ireland.