The National Audit Office has found that poor oversight of the Energy Company Obligation (ECO) allowed sub-standard contractors to install faulty insulation in thousands of homes.
98% of homes that had external wall insulation installed under the schemes run by the previous government have problems and 29% of homes that were given internal insulation also need it fixing.
This amounts to around tens of thousands of installations that may have been defective, leaving households in cold, damp conditions.
Anyone affected by the scandal should contact the Ofgem ECO helpline on 0808 169 4447 or ECOhelp@ofgem.gov.uk.
A spokesperson for the End Fuel Poverty Coalition commented:
“The report reveals a system that has let cowboys through the front door, leaving thousands of victims living in misery and undermining public trust in efforts to tackle the cold damp homes crisis facing many households.
“Insulation and ventilation, when done properly, are among the safest and most effective ways to bring down energy bills and keep people warm. But sub-standard delivery and weak oversight by the last Government has turned what should have been a national success story into a cautionary tale.
“Now we need to fix the system, not abandon it.
“The government’s Warm Homes Plan must guarantee quality, with properly trained installers, independent inspections and rapid remediation if things go wrong.
“Only by getting insulation right, alongside a clear plan to move homes off volatile gas prices and targeted financial help for those struggling with their bills, can we end the scourge of cold, damp homes once and for all.”
James Dyson, Senior Researcher at E3G added:
“Every person who has been failed by this scheme deserved better; a warmer home which is cheaper to heat, delivered by competent tradespeople.
“Instead, the Conservatives’ time in office has delivered the British public yet another systemic failure in our public services. Everyone washed their hands of responsibility, from the government watchdog to energy companies and cowboy builders.
“The new government has a chance to put things right, it must move urgently to help the people affected to repair their homes at no extra cost and put in place high insulation standards to ensure this never happens again.”
Meanwhile Fuel Poverty Action’s Jonathan Bean said:
“This scandal exposes shocking levels of negligence by Government, Ofgem, Trustmark and energy firms. They have allowed rogue contractors… to exploit the £4 billion added to our energy bills [to pay for the scheme], and damage the homes of tens of thousands of mostly vulnerable people.
“Instead of the warm homes and lower bills Government promised, people had their homes and lives destroyed.
“Now [we see] a weak Government response, allowing the scheme to continue, only checking some homes and measures, and fixing even fewer.
“Decisive action is needed instead. All homes must be checked, and all damage and faults fixed. Not just insulation, also roofs that have been damaged by solar panels and heat pumps that don’t work properly. ECO4 should be halted and replaced by a scheme with proper quality control and protections for residents. Victims must not be left suffering through another winter in cold, damp, damaged homes whilst cowboy contractors enjoy their huge profits.”
Anyone with poorly installed ECO4 work in their home can also contact Fuel Poverty Action via its website to take action.
Chief executive of charity Severn Wye, Sandy Ruthven MBE, commented:
“The figures are eye-watering but by themselves don’t tell the full story of fuel poverty and the experience of day-to-day living in a cold, damp and unhealthy home.
“External wall insulation is fitted to homes that have solid walls. Done well, it keeps heat in and cold out, but done badly it creates ideal conditions for damp and mould to grow inside. This is an unsightly nuisance at best but can be an immediate threat to health and in extreme cases can kill.
“The report’s findings that almost all external wall insulation and nearly one third of internal wall insulation need repair is hard to comprehend. But we know from the calls we receive into our advice line and home visits, that coping with shoddy installations has a devastating impact on health and wellbeing.”