useful links

If you need help

Consumer Direct
Energy and Post
Consumer Direct offers advice on energy supply and postal provider complaints and enquiries.
Click here to view »

Consumer Focus
Energy help and advice
Consumer Focus gives advice and information on energy issues for households, small businesses and advice agencies. It will help consumers find out about the best energy deals and provides information on consumer rights. Click here to view »

The Energy Ombudsman
The Energy Ombudsman helps sort out disagreements between gas and electricity companies (energy companies) and their domestic and small business customers. Click here to view »

Warm Front
Warm Front makes homes warmer, healthier and more energy-efficient. The Warm Front Scheme provides a package of insulation and heating improvements up to the value of £3,500 (or £6,000 where oil, low carbon or renewable technologies are recommended). It is a Government-funded initiative and the scheme is managed by Eaga. Click here to view »

If you want to find out more about fuel poverty

Department of Energy and Climate Change

The Fuel Poverty Strategy
The 2001 UK Fuel Poverty Strategy is the Government's original statement that set out its programmes to eliminate fuel poverty. There are also annual reports on its progress towards meeting its fuel poverty targets. Click here to view »

Fuel poverty statistics
The 'detailed tables' section is particularly useful for fuel poverty data on specific household types, tenures and other breakdowns. Click here to view »

Ofgem
Ofgem is the Office of the Gas and Electricity Markets. It aims to protect consumers "by promoting competition, wherever appropriate, and regulating the monopoly companies which run the gas and electricity networks". Click here to view »

Department for Communities and Local Government

English Housing Survey (EHS)
The EHS is a continuous national survey commissioned by Communities and Local Government that collects information about people's housing circumstances and the condition and energy efficiency of housing in England. Click here to view »